The Responsibilities of the Role: -

• Handle customer inquiries via phone, email, or live chat in a professional and timely manner.

• Resolve customer complaints, issues, or concerns efficiently while ensuring a high level of customer satisfaction.

• Provide accurate information about products, services, policies, and procedures.

• Troubleshoot technical issues and escalate unresolved problems to relevant departments.

• Coordinate with technical and back-end teams to ensure smooth service.

• Managing customer complaints and escalations.

• Input customer interaction, problems into the Customer Relationship Manager (CRM).

• Participate fully in the team, taking part in regular team meetings and giving feedback and ideas to colleagues and management.

• Manage and attempt to resolve any complaints directed to the contact center.

• Escalate any queries or unresolved issues which cannot be completed within the agreed procedures.

• Work on agreed productivity and quality standards and any KPIs as provided by Management.

• Ensure a comprehensive understanding of all standards of performance including business protocol and comply with policies and procedures.

The Requirements for the Role:-

• Min SPM

• Good command of spoken and written English and Bahasa Malaysia.

• Ability to speak and write in Mandarin is added advantage

• Basic computer knowledge: MS Office, MS Outlook and Internet Explorer.

• Possess initiative, able to work independently and as a team.

• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.

• Contact Centre Operating Days/Hours: Monday-Sunday

• 5-day week; off days based on roster.

The Offer:-

• Attractive Salary - Earn up to RM3000.

• Performance-related allowance on a quarterly basis for confirmed staff

• 15 days Annual Leave

• 14 days Medical Leave

• Medical and hospitalization insurance coverage.