Job Description

Job Description:

  • To ensure that all emails are replied within 24 hours.
  • To ensure all assigned tasks are replied within the stipulated timeframe.
  • To ensure all cases are escalated correctly by following the escalation process.
  • To ensure all emails and cases are logged and replied through CRM.
  • Make sure that all emails are carefully read and investigated before replying so that we can ensure all replies are accurate and relevant.
  • Highlight all urgent cases to the Line Manager for further assistance.
  • To seek Line manager assistance whenever is needed.
  • Able to meet the daily target that is set by management.
  • Highlight any downtime or technical issue to the Line manager for further escalation.
  • To answer calls whenever required in the event there is a high volume of calls.
  • Undertake any other ad-hoc tasks assigned by the Line Manager or any other superior from Operations as and when required.

The Requirements for the Role:

  • Minimum Diploma Holder.
  • Basic computer knowledge: MS Office (Word, PowerPoint & Excel).
  • Highly proficient in spoken and written English & Bahasa Malaysia.
More Details
Employment Type: Full Time
Location: Kuala Lumpur , WP , Malaysia
Experience Required: Entry Level
Date Published: 14 Feb 2022
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