Job Description:

• To ensure that all emails are replied within 24 hours.
• To ensure all assigned tasks are replied within the stipulated timeframe.
• To ensure all cases are escalated correctly by following the escalation process.
• To ensure all emails and cases are logged and replied through CRM.
• Make sure that all emails are carefully read and investigated before replying so that we can ensure all replies are accurate and relevant.
• Highlight all urgent cases to the Line Manager for further assistance.
• To seek Line manager assistance whenever is needed.
• Able to meet the daily target that is set by management.
• Highlight any downtime or technical issue to the Line manager for further escalation.
• To answer calls whenever required in the event there is a high volume of calls.
• Undertake any other ad-hoc tasks assigned by the Line Manager or any other superior from Operations as and when required.

The Requirements for the Role:

• Minimum Diploma Holder.
• Basic computer knowledge: MS Office (Word, PowerPoint & Excel).
• Highly proficient in spoken and written English & Bahasa Malaysia.