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Job Description
Executive Customer Service – Email
Job Description
Job Description:
To ensure that all emails are replied within 24 hours.
To ensure all assigned tasks are replied within the stipulated timeframe.
To ensure all cases are escalated correctly by following the escalation process.
To ensure all emails and cases are logged and replied through CRM.
Make sure that all emails are carefully read and investigated before replying so that we can ensure all replies are accurate and relevant.
Highlight all urgent cases to the Line Manager for further assistance.
To seek Line manager assistance whenever is needed.
Able to meet the daily target that is set by management.
Highlight any downtime or technical issue to the Line manager for further escalation.
To answer calls whenever required in the event there is a high volume of calls.
Undertake any other ad-hoc tasks assigned by the Line Manager or any other superior from Operations as and when required.
The Requirements for the Role:
Minimum Diploma Holder.
Basic computer knowledge: MS Office (Word, PowerPoint & Excel).
Highly proficient in spoken and written English & Bahasa Malaysia.
More Details
Employment Type:
Full Time
Location:
Kuala Lumpur , WP , Malaysia
Experience Required:
Entry Level
Date Published:
14 Feb 2022
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