Executive Customer Service (English and Japanese Language Support)

 

The Responsibilities of the Role:

·       Handles and resolves customers' issues via email, online chatting tools and phone (inbound).

·       Guarantees an unparalleled Customer Service experience and preserves the image of the company.

·       Ability to present, persuade and communicate effectively with given job tasks.

·       Ensure the customers' questions were fully understood and solved.

·       Provide excellent customer service via chats and emails by using the right methods/ tools.

·       Customer information management system operation and Translation.

·       Use the agreed procedures to handle all chats and emails.

·       Excel, Gmail, G-suits operation and management.

·       Internal and external support by Skype.

·       To escalate any queries or unresolved issues that cannot be completed within the agreed procedures/ processes.

·       To proactively identify areas for procedural improvement and make recommendations to the Assistant Manager.

·       To undertake any administration tasks delegated by the Assistant Manager.

·       Includes 24/7 coverage, so evening and weekend shift potentially work required.

 

Skill Requirements:

·       Required language(s): Japanese (Native) English.

·       Good communication and interpersonal skills in Japanese and English.

·       Proven customer support/service experience and Excellent Telephone and chat skills.

·       Ability to multi-task, prioritize and time management skills.

·       Hardworking, punctual, willing to work on shifts and responsible.

·       Candidate must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate, Bachelor's/College Degree, any field.

·       No work experience required.

·       Experience using Microsoft Excel, Word.

·       Quality focus and excellent patience.

 

The Package :

·       Attractive Salary (RM 9,000 – RM 11,000).

·       RM500 housing allowance for those who qualify.

·       Performance-related bonus for confirmed staff.

·       Annual Leave 15 days.

·       Medical Leave 14 days.

·       Medical and hospitalization coverage.