The Responsibilities of the Role: -
- Assist customers with product selection,
- Answers basic questions and suggests various product options that are available.
- Managing customer complaints and escalations.
- Managing of refunds requests.
- Input customer interaction, problems into the Customer Relationship Manager (CRM).
- Participate fully in the team, taking part in regular team meetings and giving feedback and ideas to colleagues and management.
- Manage and attempt to resolve any complaints directed to the contact center.
- Escalate any queries or unresolved issues which cannot be completed within the agreed procedures.
- Work on agreed productivity and quality standards and any KPIs as provided by Management.
- Ensure a comprehensive understanding of all standards of performance including business protocol and comply with policies and procedures.
The Requirements for the Role:-
- SPM/Diploma/Degree in any discipline.
- Good command of spoken and written English and Bahasa Malaysia.
- Basic computer knowledge: MS Office, MS Outlook and Internet Explorer.
- Possess initiative, able to work independently and as a team.
- Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
- Contact Centre Operating Days/Hours: Monday-Sunday
- 5-day week; off days based on roster.
The Offer:-
- Attractive Salary (RM2500).
- Performance-related allowance on a quarterly basis for confirmed staff.
- 15 days Annual Leave
- 14 days Medical Leave
- Medical and hospitalization insurance coverage.