Roles & Responsibilities

The Executive Customer Service (ECS) will report to the CS Manager as part of the Global Operations team. The ECS will need to be a hands-on individual with a good customer-faced attitude to ensure the organization delivers the highest level of service to our users.

·  Provide excellent customer service support and resolve user enquiry in crypto trading via live chat or email.

·  Be familiar with the company’s trading platform and campaigns/events.

·  Manage feedback, provide proper solutions, and follow up within the service level time.

·  Resolve or escalate customer issues and complaints in a timely fashion.

·  Passion for the Cryptocurrency space and any prior experience in this space would be a great bonus.

 

Requirement for the role:

·  Diploma and Degree holder in any discipline. Major in Finance, Economics or business-related are preferred.

·  Strong people skills, positive and driven: Ability to navigate difficult situations and stay calm under pressure.

·  Solutions mindset: passion to find the right solution for Customer and resolve the issue overcoming obstacles; good cost-efficient decision making.

·  Excellent time management: ability to multi-task to solve issues for Customer, while managing time.

·  Polished delivery: ability to communicate in a structured and effective manner.

·  Quick learner: ability to ramp up quickly and act on feedback constructively.

·  Ability to multi-task while effectively communicating with Superiors, Customers and Consumers.

·  Able to work independently and within a team.

·  Familiar with a wide range of trading platforms & methods.

·  Proficiency in MS Office skills and generally tech-savvy.

·  At least 1 year of experience in customer service and experience in Crypto industry is an added advantage.

·  Computer literate with particular emphasis on Microsoft Office Applications and other CRM systems.

·  Hands-on experience with Zendesk is a plus.

 

Package:

·  Salary RM3000

·  Performance related bonus on a quarterly basis for confirmed staff.

·  15 days Annual Leave.

·  14 days Medical Leave.

·  Medical and hospitalization insurance coverage