The Position:

• The Customer Success Manager (CSM) ensures a smooth on-boarding and integration process and life cycle management to capture the business value of Tier-1 Enterprise customer.

 

The Responsibilities of the Role:

• Work in tandem with sales and business development and are the main technical Point of Contact for the customer.
• Be the customer facing technical expert, the guide and consultant for the customer during his lifecycle, analyze the business to understand customer’s requirements on client platforms (including specific configurations, front-end software changes, …), being accountable for the onboarding, provisioning & integration work and Transition to support, delivery& customer lifecycle development.
• The CSM has a presales role for all enterprise customers but manages the customer life cycle only for Tier-1 customers.
• Engages with customers, serves as a customer advocate, manages and creates new use cases with the customers. 
• The CSM is the voice of the customer towards the organization (Marketing, delivery, product, markets…)
• Working mainly on Cloudcom and A2P services but can expand to other solutions for enterprises.
• Main clientele will be from Greater China

 

The Requirements for the Role:

• Good command of spoken and written English and Mandarin
• Minimum education:  Degree
• Minimum experience: 5 years of experience in Numbers (DID) business
• Expertise in the Numbers (DID) business / A2P
• Market and regulatory knowledge in the respective region
• Business acumen to build business cases to help customer acquisition.
• Strong technical and commercial aptitude to articulate the solutions to customer & partners.
• Good communication, presentation, and negotiation skills.

 

The Package:

• Attractive Salary.
• Performance related bonus on a quarterly basis for confirmed staff.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage