The Project:

Provide support to players/gamers who place bets on online games which is hosted on various gaming platforms

The call centre operates Monday-Sunday – 24/7 – 365 days per year

The Customer Service role is a 5-day week 9-hour shifts, Salary RM4200, Medical & hospitalisation coverage provided. Off days are rostered.

Responsibilities of the Role:

The Customer service Support must have the ability to communicate well with customers through spoken and written Mandarin and interact in an efficient and well-mannered way using inbound and outbound call chat and email

Requirements for the Role:

• SPM / Diploma holders in any discipline, aged 18 and above
• Excellent command of spoken and written Mandarin and basic English
• Excellent knowledge of PC software–Windows/Excel/Word/PowerPoint
• Excellent organization and management skills
• Dynamic, highly motivated and a result – oriented team player with good interpersonal skills
• Ability to multi-task and to work around scheduled timelines within a dynamic and challenging environment
• Ability to work on shifts