Position: Account Manager

Location: Miami, Florida, USA 

Employment Type: Full-time 

Department: Sales & Client Relations 

Reports To: CEO 

About RYC Business IT:

RYC Business IT is a leading IT Managed Services Provider dedicated to using innovation and compassion to provide quality IT solutions that help people improve the way they work and live. We strive to exceed expectations by delivering comprehensive, A-Z solutions that empower our clients to achieve their goals. We’re looking for passionate, driven professionals who share our commitment to excellence, accountability, and continuous improvement. 

Position Summary:

We are seeking a highly motivated and goal-oriented Account Manager to drive growth across local markets. The ideal candidate will be passionate about technology, excel in building and maintaining client relationships, and align with our core values of quality, compassion, and accountability. 

Responsibilities & Tasks:

• Sales & Revenue Growth:

  • Meet or exceed revenue goals through direct and indirect sales efforts. 

  • Develop and execute sales strategies to drive revenue growth and help clients optimize their IT operations. 

  • Engage with prospects and existing clients using a consultative sales approach to understand their unique business needs and recommend tailored IT solutions. 

  • Prepare and deliver proposals and quotes for IT products and services, ensuring clarity and alignment with client expectations. 

  • Utilize CRM tools to maintain account information, track sales funnels, and manage forecasts. 

• Client Engagement & Relationship Management:

  • Build and maintain strong relationships with key contacts within assigned accounts, acting as a trusted advisor. 

  • Understand clients’ challenges and work proactively to provide compassionate and effective solutions. 

  • Conduct Strategic Business Reviews (SBRs) to ensure high client satisfaction and identify opportunities for continuous improvement. 

  • Serve as the primary point of contact for clients, ensuring timely resolution of issues and advocating for their needs within RYC Business IT. 

• Technical Expertise & Team Collaboration:

  • Collaborate with internal technical teams to design and present innovative IT solutions that enhance client productivity and satisfaction. 

  • Stay current on industry trends, emerging technologies, and best practices to effectively advise clients and support the sales process. 

  • Coordinate with procurement and delivery teams to ensure seamless execution of solutions that meet clients’ needs. 

• Continuous Improvement & Professional Development:

  • Attend relevant industry events, workshops, and training sessions to enhance product knowledge and sales techniques. 

  • Regularly audit service requests and client projects to maintain consistency, improve the client experience, and foster long-term relationships. 

  • Work independently and within a team, contributing to a collaborative and dynamic work environment focused on delivering quality solutions. 

Skills and Attributes Required:

• Technical Aptitude:

  • Strong understanding of IT infrastructure, cloud technologies, networking, and cybersecurity. 

  • Ability to quickly learn and apply new technologies to client solutions. 

• Communication & Negotiation:

  • Excellent verbal and written communication skills, with the ability to clearly articulate complex technical concepts to non-technical stakeholders. 

  • Strong negotiation skills, with a proven track record of closing deals and driving revenue growth. 

• Problem-Solving & Analytical Thinking:

  • Ability to analyze customer needs and recommend effective solutions. 

  • Strong problem-solving skills, with the ability to anticipate potential challenges and develop proactive solutions. 

• Organization & Time Management:

  • Highly organized, with the ability to manage multiple tasks and priorities in a fast-paced environment. 

  • Excellent time management skills, with the ability to meet deadlines and achieve goals. 

• Teamwork & Leadership:

  • Strong leadership qualities, with the ability to motivate and mentor team members. 

  • Collaborative mindset, with the ability to work effectively with cross-functional teams. 

Nice to Haves:

• Experience in technology sales or services.

• Previous work with CRM tools.

• Familiarity with IT Managed Services, including cloud solutions, cybersecurity, and disaster recovery.

• Project management experience.

• Knowledge of Professional Services Automation tools (e.g., ConnectWise, Halo).

Why Join RYC Business IT?

We are more than just a company - we are a community of driven individuals looking to make a difference. We hope to find a team member who mirrors our core values and will help us push the boundaries of what is possible. 

If you're starting your professional career and seeking an extraordinary career trajectory and a chance to make a difference, don't hesitate. Apply today and let's explore the future together. 

OUR Core Values: 

• Quality: Provide products and services that exceed what customers expect. The right tools for staff, a comfortable work environment. How well we give staff and customers meaningful, complete, A-Z solutions. 

• Compassion: Don’t be just an IT person, seeing issues through your own lens. Put yourself in the other person’s shoes and address the issue from their perspective. Their situation is not just about technology; it’s about the interruption to work, having a bad day, or missing a deadline. Understand that they may be frustrated, not just in need of a fix. Show that you care about their predicament. 

• Excellence: Not perfection. Mistakes are not failures. Striving to provide the best “you” you can be. Owning mistakes, making corrections, and learning from them. Be self-motivated to be better tomorrow than you were today. 

• Accountability: Take responsibility for your actions. You are in control of the results of your undertaking. We are results-driven, and therefore it is expected that we all hold each other accountable for those results. We look for solutions, not excuses or blame.

OUR Passion: 

Helping people improve the way they work and live. 

What WE do Best: 

We use innovation & compassion to provide quality IT solutions to small-to-medium businesses.