WHY ROYAL?

Royal Services has built a reputation for ‘Service That Solves’ and people are an important part of our differentiation. Royal Services is a program management partner for construction, facilities, and tech solutions in the U.S. retail space. Since 1993, Royal has been family owned and to this day maintains a culture of cross functional collaboration, teamwork, and client satisfaction. All of this is wrapped into our pillars we call OPTIC; Ownership, Professionalism, Tenacity, Innovation, Collaboration.

SUMMARY

Royal is looking for a qualified Program Manager – Facilities to manage our front-line staff and select client relationships for our growing number of enterprise retail clients in the United States. The successful candidate will have experience managing on demand and scheduled services facilities work for large enterprise retail clients.

The work is highly transactional, and you will delegate service requests to the appropriate team member to coordinate with the client and chosen vendors. The Royal Program Manager directs, manages, and coaches a team of five to ten Project Managers and ensures that required deliverables, reporting, payables, financial and other documentation is completed and on file.

This is a management position located in our Overland Park, Kansas headquarters.

RESPONSIBILITIES

• Manages daily client service requests with staff, vendors, and clients.
• Oversees scheduled services as planned across Royal’s client portfolio.
• Manage a team of Project Managers, including balancing workload and successful project delivery.
• Develops and improves Royal’s service delivery and billing processes.
• Works with Royal’s vendors and vendor management group.
• Inspects and audits client and employee reports.
• Communicates frequently and professionally with internal stakeholders.
• Responsible for a select group of client relationships.
• Continually seeks opportunities to increase customer satisfaction and overall efficiencies.

SKILLS

• Working knowledge of retail facilities service delivery processes and systems.
• Working knowledge of retail facilities trades.
• Process and project management skills.
• Strong understanding and efficiency using Microsoft Office Suite, with emphasis on Excel.
• Developing Key Performance Indicators and other reporting tools.
• Effective Planning and organizational skills.
• Effective written, electronic, and interpersonal skills.
• Client communication and relationship skills.
• Leadership and management of people.
• Vendor management skills.

EDUCATION/EXPERIENCE

• 3-5 Years+ of facilities management experience required.
• 5 Years+ of management skills required.
• Bachelor’s Degree required.
• 3-5 Years + of project management experience preferred.
• Knowledge of the U.S. retail industry preferred.
• Experience with facilities management software such as Corrigo, FEXA, or Service Channel is preferred.
• Prior program management, construction and/or facilities management experience with national accounts is preferred.