Job Responsibilities

Responsibilities Include but Not Limited to:

Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies

Track and document all inquiries using the applicable systems

Answer incoming calls from consumers and providers

Complete associated tasks according to the established guidelines

Track and document all inquiries using the applicable systems

Meet Quality Assurance (QA) and other key performance metrics

Facilitate the fulfillment of caller requests for materials via mail, email, or download

Transfer/refer consumers to appropriate entities according to the established guidelines

Escalate calls or issues to the appropriate designated staff for resolution as needed

Facilitate translation services for non English speaking callers according to procedures

Attend meetings and trainings as requested and maintains up to date knowledge of all programs and systems.

 

Minimum Qualifications:

High school diploma or GED required

Typing speed of 40+WPM required

Proficiency in MS Word required

 

Position Summary: 
Customer Service / Call Cente

Skills Required

 

• Excellent interpersonal and communication skills
• Willingness to learn and train/develop others
• Ability to excel in a high energy environment
• Demonstrate leadership and self-motivation 
• Extremely proactive, responsible, and organized

Full Time Position