Job Description:

We are seeking a dedicated Customer Support Representative to join our dynamic team during US shift hours.
The ideal candidate will be responsible for assisting customers with inquiries, troubleshooting product issues, and providing exceptional service. The role requires excellent communication skills, problem-solving abilities, and a customer-centric approach.
 

About Recooty
Recooty is a dynamic US-based startup, headquartered in Indore, Central India. We're revolutionizing recruiting and already trusted by 12,000+ users with our cutting-edge SaaS ATS platform. We've powered industry leaders like Avast, Uber, and the American Hospital in building stellar teams through our vast network of 250+ job boards.

We’re on a mission to help growing companies find and hire great people.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Identify customer needs and provide solutions or recommendations.
• Troubleshoot product or service issues and escalate as necessary.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to resolve customer issues.
• Stay updated on product knowledge and company policies.

Qualifications:

• High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and decision-making abilities.
• Ability to work independently and as part of a team.
• Flexibility to work in US shift hours.