Title: Sr. MIS Operation Manager
Location: Mohali, Punjab
Work Mode: Onsite
Experience: 6-8 Years
Job Role & Responsibilities:
- RChilli Inc. is a leading information technology company committed to excellence and innovation.
- We are looking for a Senior MIS Operations Manager to lead data-driven decision- making, automation initiatives, and operational improvements at RChilli.
- This role will bridge the gap between IT, Operations, and Leadership to streamline workflows and enhance efficiency.
- The ideal candidate will have a strong background in Business Intelligence, Data Analytics, and Automation, with expertise in Power BI, Google Data Studio, Tableau, Advanced Excel, SQL, and ERP/CRM tools.
Key Responsibilities:
- Drive automation initiatives to minimize manual data processing using AI and other advanced technologies.
- Develop and maintain dashboards and reports using Power BI, Google Data Studio, Tableau, and Advanced Excel.
- Lead the restructuring and automation of organizational-level reports focusing on key business metrics such as financial health, customer success, and operational efficiency. Your innovations will help drive our strategic direction.
- Cross-Departmental Reporting: Manage, automate, and streamline reporting across Finance, Customer Success, IT, and HR departments.
- Explore future automation opportunities in other departments as you identify them.
- Manage and optimize SQL databases to support data analysis and reporting needs.
- Collaborate with IT, Operations, and Leadership to streamline workflows and improve decision-making processes.
- Ensure data integrity, accuracy, and security across all MIS and analytics functions.
- Lead process improvement projects to enhance operational efficiency and data-driven decision-making.
- Translate business requirements into actionable insights for strategic planning and performance monitoring.
- Monitor key performance indicators (KPIs) and generate reports for leadership review.
- Implement and manage ERP/CRM tools to improve operational effectiveness.
- Train and mentor team members in MIS tools, reporting, and data analytics best practices.
- Stay updated on emerging trends and technologies in MIS, business intelligence, and automation.
Education:
- Bachelor’s/Master’s degree in Science with Mathematics/ Data Analytics/ MIS / Business Analytics/ Finance, or related field.
Technical background:
- 6 to 8+ years of experience in MIS, Business Intelligence, Data Analytics, or Operations Management.
- Proficiency in Power BI, Google Data Studio, Tableau, Advanced Excel, SQL, and ERP/CRM tools.
- Strong analytical and problem-solving skills with a data-driven approach.
- Experience in automation, process improvement, and dashboard development.
- Ability to translate business needs into data-driven insights and operational strategies.
- Excellent communication and stakeholder management skills.
- Knowledge of AI-driven automation solutions is a plus.
- Ability to lead and manage the operations department effectively.
Other required skills:
- Excellent communication and stakeholder management skills.
- Ability to work in the CST time zone.
- Ability to manage teams.
- Detail-oriented with a commitment to accuracy and quality.
- Experience in AI-driven data processing and automation solutions.
- Exposure to cloud-based data analytics tools.
- Knowledge of RPA (Robotic Process Automation) is an advantage.
What We Offer:
- Opportunity to work with a dynamic and innovative team.
- Professional growth and development opportunities.
- Opportunity to lead data-driven transformation initiatives.
- Collaborative work environment with cutting-edge technology adoption.
- Competitive compensation and growth opportunities.