Job Description:

● Responding to customer inquiries and resolving their issues via phone, email, chat, or other communication channels.
● Providing accurate and helpful information to customers about products, services, policies, and procedures.
● Managing and documenting customer interactions in a customer relationship management (CRM) system.
● Identifying and escalating complex or unresolved issues to senior customer support representatives or managers.
● Collaborating with other departments such as sales, marketing, and technical support to address customer needs.
● Monitoring customer feedback and using it to improve customer service processes and procedures.
● Ensuring customer satisfaction and retention by maintaining a positive and professional attitude.
● Meeting performance targets such as response time, resolution time, and customer satisfaction ratings.
● Keeping up-to-date with product knowledge, industry trends, and customer service best practices.
● Participating in training sessions and coaching programs to enhance skills and knowledge.

Requirements:
● A Bachelor degree in a related field or equivalent work experience.
● 1+ years of experience as customer support
● Good communication skills, both written and verbal.
● Ability to multi-task, prioritize, and manage time effectively.
● Strong problem-solving and decision-making skills.
● Proficiency in using customer service software and tools, such as CRM systems, zendesk, and live chat platforms.
● Flexibility to work in a 24/7 environment and to adapt to changing work schedules.
● A customer-centric mindset and a willingness to go the extra mile to provide exceptional service.
● Patience, empathy, and a positive attitude towards customers.
● Knowledge of the company's products, services, and policies.
● Experience in a customer service or support role is preferred.