At QuEra, we build trapped-atom quantum computers and operate them for customers via the cloud. This enables our customers to both drive technological innovation and develop business applications within this revolutionary computing paradigm without laying their hands on the hardware.
We seek to hire a quantum operations technician - a critical role for our business - to help the team run the machines in our Quantum Data Center with high reliability for users both outside and inside the QuEra team. This role would be our first line of defense in recovering from service disruptions and equipment failures on the hardware side, and will be essential to drive system development and new engineering for reliability.
Key responsibilities:
Troubleshoot and fix hardware failures as described in operational procedures, with emphasis on immediate response time and well-understood failure modes.
Call in expert help when failure not covered by operational procedures and is outside the scope of the operator's knowledge.
Work with component and subsystem vendors to establish reliable service and procure & test backups.
Maintain a detailed log of service disruptions and equipment failures and synthesize recommendations to improve system reliability. Help implement and improve interlock and alarm systems.
Maintain and expand system documentation and operations training materials.
Set the machine up for client job execution on a regular schedule
Candidates should have:
Bachelor's or professional STEM degree with hands-on build or laboratory experience
Experience operating and maintaining complex machines in a demanding and variable user environment
Passion for technical troubleshooting, including electronic lock-in and free-space optics alignment
Commitment to take on the responsibilities and challenges of a technical first responder in a first-of-its-kind Quantum Data Center
Preferred qualifications include:
Experience on the service side at a scientific user facility
Experience working with scientists to troubleshoot complex systems and develop procedures
Hands-on experience operating laser systems
Hands-on experience with free-space optics and fiber components
Hands-on experience with networking
Hands-on coding experience with Python or similar language
