Success Coach
Calling all client success rockstars!
Our client is seeking a dedicated Success Coach to be a full-time part of our team and play a key role in giving our growing number of community members the best experience and results from the program. The Success Coach will be responsible for tracking the students’ progress, helping them with any challenges they may face, and making sure they feel supported, celebrated, and heard.
On a typical week, the Success Coach will host onboarding calls for new members, monitor members’ progress, motivate, and keep them on track. The Success Coach will also spend a lot of time providing strategic support and answering questions in the Facebook group and responding to support tickets in Help Scout. The chosen candidate will also work closely with our Operations Manager to identify bottlenecks in the client journey and proactively address them with new SOPs, resources or process improvements.
The ideal candidate for this role is resourceful, approachable, proactive, and committed to seeing clients succeed!
Some of the perks:
Growth Potential: this is a fast-growing company, and this position is open due to how quickly we are growing
Company Culture: you’ll be hard-pressed to find a company and team with so much care for you as a person; this is a place where you will be treated with kindness while you are simultaneously given the opportunity to grow as an employee and as a person
Leadership: lead our clients by modeling, setting the tone and proactively presenting solutions on our internal team
Impact: Empower our clients to make real change in their lives
Responsibilities:
Coaching: Answering questions and support tickets in the CRM and Facebook group, providing strategic support, hosting weekly calls for new members, motivating and keeping the members on track, and having a proactive approach to retention
Team: Work collaboratively with Operations to identify possible gaps for client pain points
Must Have:
Excellent team-player who can work independently and adapt well to change
Excellent client experience and experience in a support or coaching role
A commitment to high standards, excellence, team, and our clients
Prior knowledge and background in marketing and sales is preferred
If you’re a great fit for everything above and just thinking about being in this job gets you excited, apply today!