Calling all dynamic and outgoing administrative professionals!
We are seeking a dedicated Client Success Coordinator to join the team as an essential piece of the service delivery and administrative processes in the business.
The Client Success Coordinator will administer project management skills to keep track of each client's journey throughout the program and ensure that they are meeting requirements and gaining maximum value from the coaching team.
On a typical day, the Client Success Coordinator will use the CRM and productivity tools to manage competing client needs, prioritise tasks and hold internal teams accountable for their deliverables. As the glue to our internal team, you will work closely with everyone via Slack and work cross functionally to ensure seamless execution of projects throughout the business.
This is a position for someone who is invested in what we do and wants to grow with our team to impact clients on a greater scale. The right candidate is one who is reliable, proactive, and eager to see clients and the business succeed.
Some of the perks:
Growth Potential: this is a growing company that is evolving to impact clients in newer and bigger ways
Company Culture: we are a small, close-knit team who share the same passion for growing our business in an intentional way
Work Environment: work remotely with autonomy in your role
Responsibilities:
Supporting: Raise the vibration of our team by showing up hungry and eager to make and impact for our team and clients on an ongoing basis
Monitoring: Keep track of client progress as a project, keep them engaged and ensure they are receiving the tools necessary to achieve
Engaging: Implement stellar communication skills to keep clients and coaches committed
Team: Get to know all of the resources in the business and how they can be used to efficiently manage projects
Must Have:
Ability to work at an extremely fast pace with competing priorities
Previous customer service experience
Quick learner with a think-on-your-feet attitude
A commitment to high standards, excellence, team, and our clients
Must be able to travel 3-4 times per year
If you’re a great fit for everything above and just thinking about being in this job gets you excited, apply today!