Job Description

Why PopCom?


We build software to revolutionize automated retail. We are a team that is highly passionate and enthusiastic about creating truly innovative ideas and developments that can help the business stand out against competitors in the greater industry. We are a small team where hard work, creative thinking, and tenacity are worth a whole lot. Everything you do will make a difference. You will directly contribute to the creation and growth of the business culture, offering ideas and practices that can help shape the working philosophy of the company. 

As the  Account Manager, you’ll quickly become our clients’ favorite person while simultaneously learning every nook and cranny of PopCom’s tools, processes, and platform. You are a pleasure to work with and you create your own micro-culture of fostering customer trust, clarity, and service on behalf of PopCom. You have a knack for making who you’re speaking with feel that they’re the most important person ever, but ultimately you prioritize PopCom’s business objectives--you are our front line, and you know how to deflect, tell a client “no,” and keep customers accountable. At the end of the day, you’re here to support the PopCom team to best deliver our products at scale.


What You Will Do

  • Be the key relationship owner for our client after the sales team handoff

  • Manage all client onboarding & training to ensure our customers are set up for success

  • You liaise between enterprise customers and PopCom’s leadership, technical, and product team, by communicating questions and needs, handling situations big and small with grace and professionalism

  • Own the ordering and coordination of all machine deliveries  

  • Set up account in backend as a super-admin

  • You understand the immense value in maintaining relationships with clients and customers, but you also know to pause and ask if a customer request is not in line with PopCom’s business objectives.

  • Actively monitor, report and follow up on the progress of projects and customer needs; you know exactly the who/when/where to escalate issues.

  • Understand and articulate the impact of technical projects on the business, the potential impact on associated functions, and how decisions are made

  • Responds to [email protected] email for account set up issues.

  • Generates reports from the backend for some client accounts.


Who You Are 

  • Technical chops. Perhaps you’ve been a programmer in a past life or have led software development projects. You understand both the abilities and limitations of building software.

  • Previous experience with some mix of enterprise software such as CRM, ERP, or other SaaS in the role of: Account Management, Customer Success, Client Relationship Management, Product Implementations, Sales Engineering, etc.

  • A developed EQ which you use to navigate through critical customer moments.

  • Unparalleled verbal, written and interpersonal communication skills

  • You are an outstanding performer in fast paced situations and quickly learn from feedback.

  • An eagerness to adopt PopCom methodologies for customer communication style and customer experience.

  • An ability to confidently interface and present to internal and external teams.

  • A positive, level-headed presence.


What We Bring To The Table

  • With flexibility as a core value, and over three-quarters of the team working remotely permanently, PopCom employees are able to work from anywhere! (occasional travel is required)

  • Competitive salary and equity compensation packages

  • Generous and flexible time off policy

  • Monthly health & wellness reimbursement

  • A collaborative environment with opportunities for learning and growth


 We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. PopCom is proud to be an Equal Opportunity Employer. 


More Details
Employment Type: Full Time
Location: Columbus , OH , United States
Experience Required: Associate
Date Published: 22 Feb 2021
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