Job Description

Join one of Europe’s most prominent GovTech ventures. Have an impact on the life of millions of citizens. 

Polyteia enables data-driven decision-making of governments and public administration. Our cloud-based platform merges data from all data sources and provides administrators and politicians in local, state and national governments with real-time insights for decision-making. 

Our Account Management Team is currently looking for a 

GovTech Trainee Customer Success  

(f/m/x, in Berlin, full-time, 1 year, starting ASAP) 


About the role: 

As an early-stage startup we are looking for someone with strong communication skills as an Intern for our Account Management Team to contribute to building a successful and engaging customer journey.  

As a GovTech trainee, you will focus on Customer Success for the first 6 months of your traineeship and will have the opportunity to switch to another team (e.g. Business Development, Product or Sales) for the remaining 6 months, depending on your interest and the different teams’ needs at that point. Subject to performance, the traineeship is designed to lead to a permanent position with Polyteia.  


What you’ll do: 

  • You will play a significant role in strategizing and ideating with the Head of Account Management on how to create a successful customer journey  

  • You wear the hat when it comes to envisioning formats and building channels to  support our users to productively engage our solutions in their work life   

  • You will communicate with our users in webinars or support calls to boost the company’s understanding of how we can improve our products to make government decision-making better and more efficient 

  • You will build and maintain the respective workflows in our Customer Releationship Management (CRM) system Hubspot  

  • You interact and collaborate with internal colleagues from the Product and Marketing teams on a daily basis 

What you’ll need: 

  • You would describe yourself as a hands-on person and like to create processes and structures  

  • You have strong skills in communication  

  • You speak German on a business fluent level and are fluent in English 

  • You have working experience in a similar field  

  • You have a process-oriented approach and love diving into technical tools, like Hubspot  

  • Plus: You are interested in the public sector and supporting its workforce in delivering better services  

Our team has people from a variety of backgrounds. We value skills and mindset over a specific educational background. 

What we offer:  

  • Become a GovTech pioneer by building up one of the leading and fastest growing GovTech ventures in Europe 

  • Be part of a mission-driven, inter-disciplinary and top-performing team with a high degree of autonomy 

  • Transform the way our governments operate, plan and make decisions with data and technology 

  • A modern and representative HQ office in Berlin directly at the Spree, with employee benefits like Urban Sports Club membership etc. 

More Details
Employment Type: Full Time
Location: Berlin , Berlin , Germany
Experience Required: Entry Level
Date Published: 03 May 2022
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