Description

Pixel helps global brands like LEGO, Canon, and Bose bring their most innovative products to market. This usually means doing everything it takes to launch a product: strategy, creative direction, ads & commercial production, and analytics.

Our new Director of Client Services role is for seasoned digital marketers looking for a fast-paced, entrepreneurial, and independent leadership position at a high-growth firm. 

As the Director of Client Services, you will be responsible for building and managing a best-in-class client services team, helping a diverse set of Fortune 500 clients take new products from idea to market. This role requires a strong understanding of product marketing and paid social and search. You will be responsible for strengthening and growing existing client relationships, oversee and train a team of account and project managers, and elevating strategic thought leadership across key accounts. 

Responsibilities

• Oversee a team of Account Managers and Project Managers, including ultimately responsible for the success and growth of 4 or more accounts
• Provide strategic leadership on portfolio accounts
• Develop and cultivate client relationships at all levels
• Act as the internal lead to move the needle on client business outcomes
• Identify new opportunities and ways to grow each account vertically and/or horizontally
• Ensure the consistent delivery of top-notch client deliverables
• Coach and develop Account Managers and Project Managers to maximize their strengths and to consistently deliver client success
• Create guidelines and train team on growth marketing strategies and best practices 
• Contribute to processes and operational improvements that elevate our offering and service to clients, and maintain a strong team experience 

Requirements

• 6-10 years of experience managing client relationships at a digital or creative agency
• 3+ years of digital marketing experience, including SEM, paid social, analytics, email, and e-commerce
• Experience building and managing a growth team at a startup or digital agency
• Proven track record of strengthening and growing new and existing client relationships
• Excellent presentation and written communication skills
• Self-starter who is comfortable with a rapidly-changing environment

Ideal Candidate

• Managed the launch and growth of one or more consumer products
• Has a strong pulse on the latest digital media innovation and tools 
• Are able to not only manage teams but also comfortable with rolling up your sleeves to set up and run search and social campaigns
• Experience with Snap, TikTok, Spotify and Amazon ad products
• You have a clear strategic mind map and communication skills that invoke confidence in both your clients and team members
• You are comfortable with project management tools e.g. Asana

Pixel Employees’ Favorite Perks & Benefits

• Health, dental, vision insurance
• Flexible work from home and working hours
• Up to 6.5 weeks of paid time off per year, including an extended winter break from December 25 to January 1
• Paid parental leave for primary and secondary caregivers 
• Continuing education allowance
• Work-from-home allowance
• Fitness allowance
• Charitable gift matching
• 1 month paid sabbatical every 4 years

About Pixel

Pixel is an innovation and growth marketing studio, helping Fortune 500 brands test and launch new products. The way we work reflects our Silicon Valley roots: data-driven, fast, and lean. Join our team if you're looking for a fast-paced, entrepreneurial, and high-growth firm, working with the world's leading brands and cutting-edge innovation.