Job Description

Description

Pixel is an innovation and growth marketing studio, helping Fortune 500 brands test and launch new products. The way we work reflects our Silicon Valley roots: data-driven, fast, and lean. Our new Head of Client Services role is for seasoned digital marketers looking for a fastpaced, entrepreneurial, and independent leadership position at a high growth firm. 

As the Head of Client Services, you will be responsible for building and managing a best-in-class client services team, helping a diverse set of Fortune 500 clients take new products from idea to market. This role requires a strong understanding of product marketing and paid social and search. You will be responsible for strengthening and growing existing client relationships, oversee and train a team of account and project managers, and elevating strategic thought leadership across key accounts. 

Responsibilities

  • Oversee a team of Account Managers and Project Managers, including ultimately responsible for the success and growth of 4 or more accounts
  • Provide strategic leadership on portfolio accounts
  • Develop and cultivate client relationships at all levels
  • Act as the internal lead to move the needle on client business outcomes
  • Identify new opportunities and ways to grow each account vertically and/or horizontally
  • Ensure the consistent delivery of top-notch client deliverables
  • Coach and develop Account Managers and Project Managers to maximize their strengths and to consistently deliver client success
  • Create guidelines and train team on growth marketing strategies and best practices 
  • Contribute to processes and operational improvements that elevate our offering and service to clients, and maintain a strong team experience 

Requirements

  • 7-13 years of experience managing client relationships at a digital or creative agency
  • 6+ years of digital marketing experience, including SEM, paid social, analytics, email, and e-commerce
  • Experience building and managing a growth team at a startup or digital agency
  • Proven track record of strengthening and growing new and existing client relationships
  • Excellent presentation and written communication skills
  • Self-starter who is comfortable with a rapidly-changing environment

Ideal Candidate

  • Managed the launch and growth of one or more e-commerce or software products
  • Has a strong pulse on the latest digital media innovation and tools 
  • Are able to not only manage teams but also comfortable with rolling up your sleeves to set up and run search and social campaigns
  • Experience with Snap, TikTok, Spotify and Amazon ad products
  • You have a clear strategic mind map and communication skills that invoke confidence in both your clients and team members
  • You are comfortable with project management tools e.g. Trello

Pixel Employees’ Favorite Perks & Benefits

  • Health, dental, vision insurance
  • Flexible work from home and working hours
  • Up to 6.5 weeks of paid time off per year, including an extended winter break from December 25 to January 1
  • Paid parental leave for primary and secondary caregivers 
  • Continuing education allowance
  • Work-from-home allowance
  • Fitness allowance
  • Charitable gift matching
  • 1 month paid sabbatical every 4 years

About Pixel

Pixel is an innovation and growth marketing studio, helping Fortune 500 brands test and launch new products. The way we work reflects our Silicon Valley roots: data-driven, fast, and lean. Join our team if you're looking for a fastpaced, entrepreneurial, and high growth firm, working with the world's leading brands and cutting edge innovation.

More Details
Employment Type: Full Time
Location: [REMOTE]
Experience Required: Director/ Vice-President
Date Published: 07 Sep 2020
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