Creates, develops, plans write and edits operational, instructional, maintenance, or test procedures, including user manuals, videos, guides, and tutorials, for paper, multimedia, or web-based publication. Conducts interviews with various users and technical staff to gather data for documentation. Researches, Operates, and test hardware /software and translates technical information into manuals and/or web-based documents for non-technical and technical users. Uses in-depth technical or scientific knowledge and product expertise to resolve support issues. May interact directly with customers. Understands and follows Agile Development environment. Serve as a customer advocate by reviewing user interfaces, representing the end-user in design discussions, and consulting with other organizational functions on matters of importance relating to whole-product usability. Develop Standards and Procedures for a consistent and improved customer experience. May document engineering processes and specifications
Primary Function - Recommends formats responsive to technical and customer requirements. Produces products that conform to regulatory compliance standards and Keysight documentation and quality assurance standards.
Determines and develops approaches to complex technical writing assignments
Leads technical writing-related projects using in-depth experience to influence results
Solves complex, high-impact problems contributing to the growth strategy.
Completely Autonomous and technically supports the team
Suggests innovative ideas to drive Technical Publications Organization. Technically implement or prototype the same
Learns and Analyze different Tech tools
Bachelors or master’s degree Electrical Engineering, Computer Engineering, or Physics, or equivalent
College-level coursework in Technical Writing, or equivalent
Requires extensive experience and knowledge in the job and ability to work independently.
Customer-focused and possess good knowledge of Product and domain
Ability to communicate technical information clearly, concisely, accurately, using proper English grammar, and in a manner appropriate to the audience, including the development of supporting illustrations as necessary.
Knowledge of Technical Publication Techniques like Single-Sourcing, Conditional Publishing, Topic-based writing, and Agile writing
Proven track record of innovation & solving problems in unknown areas.
Ability to organize technical information for print documentation and online help.
Ability to demonstrate innovation and handles multiple complex projects
Willingness to learn.