Note: This role is either in person or remote
About OnFinality & SubQuery
OnFinality is an organisation dedicated to providing key infrastructure services to the Blockchain community. OnFinality, and its child project SubQuery, is a small but growing organisation based in Auckland providing services to the world.
SubQuery is all about making the world’s decentralised data more accessible. We help blockchain development teams process and query decentralised data faster, allowing it to be used in more complex and intuitive applications.
We’re all about helping developers create new products that will help others build applications for a decentralised future.
About the Role
OnFinality is seeking an ambitious individual to help us build the most inclusive and engaging developer experience possible. Developers are at the forefront of everything we do at OnFinality & SubQuery, our products are designed to help them save time and achieve their goals.
We are looking to grow our focus in the important area of developer relations, with a dedicated team member to manage our engagement with our primary customers. This person will be technically savvy, empathetic, and be able to present our applications to hundreds of community members around the world.
Responsibilities
Be a representative of both OnFinality and SubQuery to our developer community, which includes speaking at conferences, attending meetups, and hosting hackathons.
Own the developer support areas of our platforms, including our documentation library, video tutorials, end to end code examples, and implementation guides.
Advocate for customer needs to our internal product engineering teams, to ensure that we continue to deliver products that meet the market’s needs.
Help new customers implement OnFinality and SubQuery into their company by providing guidance and education, and also ensure that existing customers are taking advantage of new products that we build.
Help write articles, blog posts, demo videos, and other material to show off new features that we release.
What we are looking for
You should be technically minded, with the knowledge of deployment strategies (including CI/CD pipeline), and basic coding skills.
Someone looking for the rare opportunity to join a funded team at the extreme growth phase, and has the drive to help grow, engage, and retain our global customer base.
Someone who has the willingness to learn (or already knows) about how blockchain/cryptocurrencies works and the blockchain development process
Someone who is flexible and available to work with customers across multiple time zones (including Europe)
Proven history and track record of working with sales, marketing, and engineering teams focused on driving customer success
Excellent English written communication skills (other languages are a big plus)
Time management skills to self manage workload and deliver tasks on schedule
You can expect
To learn more about our industry and the opportunity to build skills and connections that are valuable in our current blockchain bull market
We are in a new office at the top of the CBD with free team lunches every day
Flexible work hours and location. Although we’d like to see you face to face as much as possible you’re fine to work from home at a time that suits you (as long as the tasks are done)
