Oak Street Health is a rapidly growing company of primary care centers for adults on Medicare in medically-underserved communities where there is little to no quality healthcare. Oak Street’s care is based on an entirely new model that is based on value for its patients, not on volume of services.

The Clinical Call Center Specialist helps us meet our goal of successfully managing the comprehensive care of all of our patients. Your role is to help us deliver that type of care for our patients. You will manage inbound and outbound calls by scheduling appointments, resolving patient issues when possible, and communicating patient needs and requests to the care teams in the clinics.

Responsibilities:

Centrally receive inbound calls from multiple clinics, and make outbound calls on behalf of clinics
Update patient information and manage information in our electronic medical records system
Schedule appointments for patients with their Oak Street provider
Manage patient referrals by obtaining authorizations and faxing requested information to specialists
Perform service recovery, address patient concerns, and de-escalate callers when needed
Ability to multi-task, prioritize, and manage time effectively
Work closely with care team members to provide the  highest level of customer service and act as an extension of the clinics
Partner with colleagues to reach and maintain call center target metrics to ensure delivery of a positive patient experience

Skills Required:

A flexible and positive attitude.
A friendly and nurturing attitude toward our patient population of older adults.
Experience in customer service and/or clinical reception welcomed but not required.
Experience with  EMR (Electronic Medical Record) documentation preferred but not required.
Outstanding phone demeanor and etiquette.
High level of integrity.
Proficient PC skills, including basic Microsoft Excel skills.
U.S. work authorization.

Oak Street Health offers our coworkers advantages that can’t be found in other clinical workplaces, including:

The opportunity to be part of a hyper-growth company focused on changing the future of healthcare.
High levels of responsibility and opportunities for rapid advancement
Generous retirement options, paid vacation/sick time, as well as health, vision and dental benefits
Supportive and fun culture