Job Description

We are looking for a Customer Call Representative that will be the liaison between our company and its current and potential customers.  As a Customer Service Representative, you will be responsible for responding to incoming calls from customers, striving to effectively address their every need.

Responsibilities:

• Schedule and confirm client appointments via phone and email.
• Facilitate and resolve client service requests.
• Maintain daily contact with customers to document and report on the status of pending inquiries regarding account problems, plus some outgoing phone calls.
• Provide excellent customer service through active listening.
• Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity.
• Upbeat, positive attitude and an approach to work rooted in professionalism.
• Set up client files and obtain necessary information.
• Meet personal/team qualitative and quantitative targets.
• Input data into the company computer platform to keep each customer record updated.

Qualifications

• Associate’s/Bachelor’s degree and/or equivalent work experience is preferred.
• Strong phone and verbal communication skills along with active listening
• Ability to work with customers to resolve inquiries.
• Good computer and typing skills.
• Self-motivated individual.