Job Description

Mindstar is an exciting national wellbeing and mental health company, which has established itself as one of Australia's most premier innovative and ground-breaking solution providers within the health industry and corporate Australia.

We are always seeking dedicated people to provide friendly, professional, enthusiastic support in a wellbeing coach capacity to help our customers improve and maintain their health and wellbeing.

We offer flexible contracted hours, that will be based from your home virtual office or therapeutic space. The primary responsibility of a Mindstar Wellbeing Coach is to confidently engage with our customers by reaching out via telephone or video conferencing, to offer and provide coaching to assist people to identify issues and find solutions to transform their outlook and to help them set goals to improve their lifestyle and wellbeing.

The work involves creating a positive, highly supportive relationship with each customer and providing ongoing follow-up and motivational support to assist them to achieve the health improvement they desire. As we are expanding this work within our business, we require team members who are flexible with regards to the shifting and shaping of responsibilities, that may develop as the work evolves. No hours are guaranteed but there is a capacity for this coaching work to continue to expand in volume over time.

 

To enjoy and be successful as a Mindstar Wellbeing Coach, you will need:

  •  A friendly, engaging and positive outlook;

  • To be intuitive, naturally empathetic, with the ability to respond suitably in a timely manner;

  • A high level of interpersonal and communication skills – written, in person, over the phone or via our video platform;

  • To have the desire to contribute positively to the improvement of our customer’s health and wellbeing and motivation to see others succeed;

  • To be a quick thinker with the ability to provide effective solutions on the spot;

  • To demonstrate discretion, confidentiality, sensitivity and respect when dealing with our customers;

  • To be a self-starter and motivator and work with complete autonomy;

  • A love for technology and all things digital – with the ability to learn, use and support customers through the Mindstar solution and other online programs and software;

  • Good knowledge of Google’s online suite of products and MS Office (Word, Excel, Outlook & PowerPoint);

  • Be community-minded and motivated to make positive change.

 

Duties:

  • Coaching sessions conducted via phone or video conference in accordance with program and client requirements - a mix of these is possible;

  • Managing your caseload - including customer reach out, making initial booking, sending text reminders for follow up sessions and maintaining the schedule;

  • Ability to complete assessments and intakes to ensure appropriate arrangements for referrals as required;

  • Be available to attend online meetings and supervision;

  • Reporting on sessions completed and customer progress;

  • For contractors: invoicing Mindstar Head Office for payment of sessions completed;

 Requirements:

  • Receiving and completing training provided by Mindstar, for the Mindstar wellbeing coaching model

  • Following key quality and internal organisational processes that ensure service delivery within contract timeframes

  • Providing resources and assistance to individuals who use the service

  • Ensuring the maintenance, accuracy and confidentiality of records including, but not limited to: participants files, service reporting and data collection

  • Assisting with the promotion and marketing of the service as required

  • Maintaining a caseload of at least 15 clients per week 

  • Participating in evaluation processes

Qualifications and Experience:

  • Qualifications in Psychology, Social Work, Counselling or Mental Health (Evidence will be requested by providing copies of academic certificates and transcripts)

  • For Psychologists - a minimum of provisional registration at Masters or PhD level OR General Registration

  • For Social Workers - Accredited Mental Health Social Worker or Clinical Social Worker with psychological training and experience

  • For Counsellors - a minimum of Level 2 membership with ACA/ PACFA Clinical members and, or degree qualified such as Bachelor of Counselling or Bachelor of Social Science majoring in psychology. 

  • Demonstrated customer service or counselling session experience

  • Demonstrated knowledge of health and wellbeing practices

  • Previous experience with complex mental health conditions and/or individuals at risk highly regarded

  • Ability to quickly learn and understand motivational interviewing techniques

  • Ability to assist individuals to implement strategies as a ‘first contact’ Mindstar coach

  • You will be trained in Mindstar’s wellbeing framework, which is based on evidence-based psychological therapies

What we offer:

  • Full paid training in the Mindstar Wellbeing Framework, which includes the program structure delivered to customers in our Coaching Program. 

  • Group supervision (mandatory) on a regular basis

  • A varied and interesting caseload 

  • A supportive back-office function to help and support you

  • Sharing ongoing customer feedback

Important to note:

  • Contractor based positions mean you are required to hold an ABN

  • Have your own Professional Indemnity & Public Liability insurance certificate that is maintained while contracted to Mindstar that shows: 
    • Professional indemnity insurance no less than $5 million per occurrence 
    • Public liability insurance no less than $20 million per occurrence  
  • A current national police check will need to be provided (proof and a copy of the certification must not be older than 6 months)

  • Own office equipment required (laptop, reliable internet and phone) 

 

If you are interested in working with the Mindstar team and have a positive, successful drive to support our customers please apply now.

 

More Details
Employment Type: Contract
Location: [REMOTE]
Experience Required: Associate
Date Published: 11 Aug 2021
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