About Melot Technologies Private Limited

www.melotindia.com

Melot Technologies Private Limited provides a live video streaming service. We are the team behind the application StreamKar. It is one of the most successful live video streaming applications today, with over 5+ million GPlay downloads. Founded in 2012 and has been operating successfully in India since 2018. We have our registered office at Mahim, Mumbai. Our goal is to make StreamKar, a desi entertainment platform for our users and to grow faster in India. We are a team of fun-loving young people who strive to entertain India and provide a platform for different artists to show their talent.

Job Profile - Customer Service Representative

Location – BKC, Mumbai Exp.

Required – Min. 6 Months

Qualification – Any Graduation

Workdays & Timings – Monday to Saturday (9.00 AM to 6.00 PM)

Job Responsibilities –

 Manage and resolve complaints from Streamer agencies and talent via emails and Fresh desk (CRM rule).

 Coordinate with internal departments to ensure effective issue resolution and followup.  Engage with agency holders and talent to address and mitigate recurring issues.

 Collect and document feedback from users and talent to drive app improvements.

 Ideal candidates should have strong communication skills, customer support experience, and a proactive, solution-oriented approach to handling user relations and team collaboration.

Other Requirements -

1. Should be aware of the live streaming industry and operations

2. Should be able to communicate fluently in English & Hindi. (Other language proficiency will be an added advantage)

Skills – MS Excel, MS Office

Perks 6 days a week, Health Insurance, Rotational Shift 

Number of openings 1