Skills Required

• Must take Ownership and come up with problem-solving resolutions to issues for your team.

• Experience training staff.

• Able to generate your own sales.

• Understand the individual agents problems and weaknesses

Daily Workload

• The primary goal is to create a team of customer-focused agents who deliver an excellent customer experience through knowledge and open communication with management.

• Supervise a team of agents to guarantee that standards and sales targets are met on a daily basis.

• Floor manager who makes sure staff are sticking to their schedule.

• Call monitoring, coaching, and feedback.

• Responsible for Training and development of staff.

• Recommendations for product and process development based on customer feedback and analysis of the same.

• Conduct performance appraisal for the team compiling reports on team performance and customer feedback.

• Communicate information from management to team and vice versa.

• Work closely with team members to solve customer problems.

• Offers solutions and suggestions for process and product improvement to management.

• Responsible for making decisions on training requirements for team members and adjusting targets to suit the needs of the business

DEPENDING ON YOUR SKILL SET YOU CAN EARN ₱30,000.00 /Month + (+ Commission)