HIRING: GoHighLevel Operations & Client Support VA

We are looking for a highly organized and client-focused GoHighLevel Operations & Client Support VA to support the day-to-day operations of a CRM solutions business.

The ideal candidate has hands-on experience with GoHighLevel, A2P/10DLC, client onboarding, CRM management, and customer support. The candidate should be comfortable setting up and managing client accounts, assisting with platform-related concerns, communicating directly with clients, and handling various operational tasks independently.

The successful candidate should be proactive, detail-oriented, professional, and confident working with clients while managing multiple day-to-day responsibilities.

Responsibilities

GoHighLevel & CRM Management

• Set up, activate, and manage client accounts within GoHighLevel
• Manage contacts, pipelines, conversations, calendars, and other CRM-related tasks
• Assist with GoHighLevel account configuration and platform support
• Monitor client accounts and help identify and resolve basic issues
• Assist with workflows, automations, forms, and other GHL-related tasks as needed
• Maintain accurate and organized client information and account records

Client Onboarding & Support

• Assist with new client onboarding and account activation
• Guide clients through the onboarding process and required setup
• Collect and organize client information and requirements
• Provide day-to-day customer and client support
• Respond to client questions and assist with basic troubleshooting
• Conduct client check-ins and follow-ups
• Track outstanding client requests and ensure timely follow-through

A2P / 10DLC Support

• Assist with A2P/10DLC registration and related account setup
• Help gather and organize required client information and documentation
• Monitor registration or setup status and follow up on pending requirements
• Assist clients with A2P/10DLC-related concerns when needed
• Maintain accurate records of client registration and messaging-related information

Client Communication & Meetings

• Communicate professionally with clients through email, chat, and other channels
• Participate in client meetings and calls as needed
• Explain basic platform or account-related processes clearly to clients
• Follow up with clients regarding pending tasks, requirements, and concerns
• Maintain professional and responsive client communication

Administrative & Operations Support

• Assist with day-to-day business and operational tasks
• Track tasks, deadlines, client requests, and follow-ups
• Organize documents, records, and client information
• Assist with general administrative and data entry tasks
• Help monitor ongoing operational requirements and pending items
• Work independently while keeping tasks and priorities organized

Social Media Support

• Create and schedule basic social media posts
• Assist with organizing social media content and posting schedules
• Perform basic social media-related administrative tasks as needed

Qualifications

• Hands-on experience with GoHighLevel
• Previous experience with A2P/10DLC registration or setup
• Experience with client onboarding and account activation
• Experience with CRM management
• Previous experience in customer support, client support, account management, or a similar role
• Experience handling client-facing communication and meetings
• Strong understanding of GoHighLevel features, account management, and CRM operations
• Strong organizational and administrative skills
• Excellent written and verbal English communication skills
• Strong attention to detail and follow-through
• Ability to manage multiple tasks and priorities independently
• Basic experience with social media management
• Professional, proactive, reliable, and client-focused
• Experience working with US-based clients or businesses is a strong advantage

What We’re Looking For

• A well-rounded GHL professional who can support both clients and day-to-day CRM operations
• Someone who is proactive, organized, detail-oriented, and confident in client communication
• A candidate with hands-on operational experience, rather than only basic GoHighLevel knowledge
• Someone looking for a long-term opportunity

Compensation

• $5/hour

Work Setup

• 100% Work From Home

Schedule

• Monday to Friday
• Part-Time
• 11:00 AM–3:00 PM PST