Lick Honest Ice Creams was founded in Austin, Texas in 2011 to craft and serve ice cream that tastes as fresh and delicious as the sustainably-sourced cream and fruit we buy from family farms. At Lick, we believe in connecting people through ice cream. We know where each ingredient was grown. We intentionally partner with other honest companies who are stewards of this land we call home so that with every bite of sweet ice cream, our customers are supporting small businesses in responsible and sustainable ways.

We run on Honesty, Quality, Community, Respect, Teamwork, and Customer Experience. We believe we can make a difference in how companies operate their supply chains and how producers and manufacturers can do better for people and our planet by setting an example of what's possible.

Position Summary

We are looking for a dynamic Shop Manager to lead, coach and develop a team of Shift Leaders, Scoopers, and Cone Makers at our South Lamar (Austin, TX) shop to achieve all customer service and operational goals. With proven leadership, coaching and business management skills gained in a fast paced retail or food environment, you will be ready to build and develop your team into a fun and productive group of folks!

Qualifications

• Proven retail management/assistant retail management experience preferably within food service
• The ability to provide authentic and personalized customer service
• Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
• Previous retail operations experience including inventory and facilities management and cash reconciliation
• Proven track record of leading a team to achieve sales and customer service targets
• Experience of creating and executing team focus points for cultural, service, or other opportunities for team growth
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
• Proficient in email and Google Docs
• Ability to learn Point of Sale and timekeeping systems

You are great for this job if you:

• Enjoy serving customers and leading a team
• Communicate positively and effectively
• Enjoy creative problem-solving
• Are passionate about clean food, sustainable agriculture, and/or supporting small businesses

Essential Functions:

• Maintain a current State Food Manager Certificate
• Able to communicate politely and professionally with customers and team members (written and oral)
• Able to stand for shifts lasting up to, but not limited to, 12 hours of time on concrete flooring
• Perform tasks which involve repetitive motion including, but not limited to the use of arms, hands, wrists, back
• Able to use hands to handle, control, or feel objects, tools or controls
• Manage one’s time and the time of others
• Monitor and control resources, including but not limited to collecting payments for goods or services, counting and managing till, managing inventories
• Lift 50# of product

Wage/Compensation is a base pay, will also receive tips

** $200 sign on bonus for full-time and $150 for part-time (50% of bonus will be paid after approximately 45 days and the remaining 50% after 90 days with perfect attendance record)