Business Operations Manager - Diagnostic Imaging Medical/Clinical

Calgary, Alberta

Salary: $75K - $100K Annually DOE
JOB SUMMARY

This position provides overall management of the following:

MUST HAVE Diagnostic Imaging expereince or background

· Human Resources

· Patient/Clinician Support

· Finance Functions

· Health Promotion

· Policy Development

· Administrative/Management

· OHS

· IT Support

· Purchasing

RESPONSIBILITIES

Human Resources

· Maintains the work structure by updating job requirements and job descriptions for all positions.

· Maintains staffing by recruiting, assessing competency, and conducting/analyzing interviews; candidate selection; recommending changes.

· Prepares employees for assignments by establishing and conducting orientation and training programs.

· Ensures planning, monitoring, and appraisal of employees; hearing and resolving employee grievances; counseling and disciplining employees; counseling site managers.

· Maintains employee benefits program and informs employees of benefits and eligibility.

· Ensures legal compliance by monitoring and implementing applicable human resource federal and provincial requirements; maintaining records.

· Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures.

· Maintains historical human resource records by designing a filing and retrieval system; keeping past and current records.

· Maintains professional and technical knowledge by keeping abreast of Alberta Employment Standards.

· Completes human resource operational requirements by scheduling and assigning employees.

· Reviews and authorizes time off requests and ensures staffing levels are adequate to meet modality needs.

Patient/Clinician Support
· Responds to and investigates complaints and concerns; communicates identified issues to appropriate staff and/or Medical Director.

· Works to limit or resolve delays in service and communicates delays to patients/clinicians.

· Acts as an intermediary for referring clinicians and contracted diagnostic imaging consultants.

· Interprets philosophy, policies, procedures, and services to patients/clinicians as well as contracted diagnostic imaging consultants.

· Interacts with patients/families/clinicians and utilizes feedback to improve and reinforce satisfaction.

· Consults, collaborates, and cooperates with the Medical Director, staff, contracted diagnostic imaging consultants, and other health care providers to improve the quality, effectiveness, and efficiency of patient care.

· Provides input into opportunities for system improvements.

· Understands and practices regulatory agency standards and organization policies/procedures including, but not limited to: HIA, PIPA, CPSA – Diagnostic Imaging Standards, and patient care policies/procedures.

Finance Functions
· Payroll

o Maintains payroll information by collecting, calculating, and entering data.

o Updates payroll records by entering changes in benefit coverage, savings deductions, and compensation.

o Prepares reports by compiling summaries of earnings, taxes, deductions, leave, disability, and non-taxable wages, when required

o Resolves payroll discrepancies by collecting and analyzing information.

o Provides payroll information by answering questions and requests.

o Maintains payroll operations by following policies and procedures; reporting needed changes.

o Maintains employee confidence and protects payroll operations by keeping information confidential.

· Medical Invoicing

o Verification of eligibility of all exams performed as reported by contracted diagnostic imaging consultants

o Preparing, reviewing and transmitting claim submissions to Alberta Health, Medavie Blue Cross and other third-parties, using either electronic or paper processes.

o Set up account(s) for new third party billing

o Reconciling accounts receivable

· General Accounts payable/receivable

· Preparing monthly invoicing for contracted diagnostic imaging consultants

· Assisting with the preparation of year-end accounts, when requested

· Responding to financial inquiries by gathering data, when requested

· Conducting internal audits such as wage reviews

· Managing and training staff regarding billing processes, when necessary

· Inventory processing

Business Development/PR/Clinic Develpment & Health Promotion Functions
· Designing promotional materials for all modalities and fee-based services such as 3D ultrasound.

· Liaising with patients, general public and referring clinicians via one-on-one interaction, site visits or tradeshows.

· Providing clinicians with information and resources specific to services provided

Provide Business Development opportunities with internal and external stakeholders and prepare market develoment opportunities.

Policy Development
· Research, compose, maintain and clarify the policies and procedures.

· Support the Medical Director in the development, research and implementation of policies and program enhancements, evaluating initiatives and presenting and

facilitation discussions with all stakeholders involved, such as staff and contracted diagnostic imaging consultants.

· Proactively monitor and research relevant policy topics related to industry standards to comply with CPSA Diagnostic Imaging Standards.

· Introducing CGAMI’s policies and procedures internally and externally and ensuring the implementation of new and revised policies and guidelines.

Administrative/Management
· Maintains an operating environment that assures effective, efficient, safe operation of the clinic and responds to the patients’ and clinicians’ needs.

· Promotes excellent patient care by all levels of staff.

· Coordinates scheduling between contracted diagnostic imaging consultants, contracted sonography services and staff to facilitate patient appointment schedules to ensure smooth patient flow.

· Monitoring and changing staff time schedules to ensure the appropriate availability of staff needed to allow the delivery of effective and efficient patient care services at the time of the first scheduled appointment of the day.

· Vital in establishing and implementing goals, objectives, policies, procedures, and systems for the clinic.

· Maintains and manages contracted environmental services for sites.

· Coordinates logistics for internal supply shipments.

· Appropriately delegates and coordinates tasks and duties within company using appropriate priority setting skills.

· Ensures staff are in compliance with ongoing competency as set forth by their job description.

· Coordinates preventative maintenance for all diagnostic imaging and ancillary equipment.

· Triage patient/clinician’s phone calls regarding issues that arise

IT Support
· PACS Scan

o Troubleshooting issues arising from issues staff have with physical hardware and/or software.

· InteleRIS

o Arranging access for staff and/or contracted services requiring InteleRIS and ensuring correct role(s).

o Instructing staff and/or contracted services on how to use the InteleRIS application.

o Opening schedules in coordination with staff and/or contracted services.

o Assists in FIU (full InteleRIS Upgrade) preparation, testing and execution with InteleRad, Alberta Health and Alberta Health Services.

o Assists with the coordination of technical resources.

o Troubleshooting issues arising from issues staff have with software and/or scheduling

· IntelePACS

o Assists in FPU (full PACS Upgrade) preparation, testing and execution with InteleRad, Alberta Health and Alberta Health Services.

o Assists with the coordination of technical resources.

o Exporting DICOM data and CD creation

o Image correction in conjunction with technologist and/or radiologist

o Troubleshooting issues arising from issues staff have with software and/or low- level imaging issues.

· InteleBrowser

o Study validation and fix-up

o Image correction in conjunction with technologist

o Exporting DICOM to Alberta Health Services/DI repository

· Powerscribe 360

o System Administrator duties

o Troubleshooting issues arising from issues staff have with software and/or failure of studies.

· NeWare

o Granting/disabling site access by staff and/or contracted services for the Paradox security system.

o Troubleshooting issues with the alarm panel.

· Microsoft Office Suite

o Troubleshooting issues arising from issues staff have with software

· Impax

o Correcting and/or deleting studies, when needed

Occupational Health and Safety
· Collaborate with vendors to institute control and remedial measures for hazardous and potentially hazardous conditions or equipment.

· Conduct safety training and education programs, and demonstrate the use of safety equipment.

· Coordinate "right-to-know" programs regarding hazardous chemicals and other substances.

· Develop and maintain hygiene programs such as those mentioned in Infection Prevention and Control Manual.

· Develop and maintain medical monitoring programs for employees, such as radiation exposure.

· Inspect and evaluate workplace environments, equipment, and practices, in order to ensure compliance with safety standards and government regulations.

· Inspect specified areas to ensure the presence of fire prevention equipment, safety equipment, and first-aid supplies.

· Investigate accidents to identify causes and to determine how such accidents might be prevented in the future.

· Investigate health-related complaints, and inspect facilities to ensure that they comply with public health legislation and regulations.

· Investigate the adequacy of ventilation, exhaust equipment, lighting, and other conditions that could affect employee health, comfort, or performance.

· Maintain and update emergency response plans and procedures.

· Maintain inventories of hazardous materials and hazardous wastes, using waste tracking systems to ensure that materials are handled properly.

· Order suspension of activities that pose threats to workers' health and safety.

· Provide new-employee health and safety orientations, and develop materials for these presentations.

· Recommend measures to help protect employees from potentially hazardous work methods, processes, or materials.

Purchasing
· Coordinates the procuring of medical, office supplies and equipment with the appropriate staff to ensure the availability of adequate equipment and supplies required to provide patient care services.

· Ensuring timely repairs and proper functioning of office and medical equipment.

· Performs a variety of troubleshooting duties to ensure that the “Keep It Simple” principle is followed prior to contacting vendor for repair/consultation.

· Researching potential vendors and comparing/evaluating offers from suppliers.

· Tracking orders and ensuring timely delivery.

· Monitors stock levels.

· Maintains updated records of purchased products and invoices.

· Posting and communicating any and all “Stop Work” orders for product recalls.

Education/Experience
Education

· Education in a relevant healthcare discipline - preferably within a Diagnostic Imaging background.

Experience

· Preferred experience in a clinical discipline and/or healthcare field wihtin Diagnostic Imaging or Radiology background for at least 10 years.

· Prior management or project management skills are required that demonstrate the incumbent’s ability to plan, implement, and manage complex projects.

· Knowledge of information systems and process improvement techniques is also required.

Working Conditions
Physical Demands

· Required to maintain an awkward, outstretched posture and perform repetitive hand and wrist motions for extended periods of time.

· Required to sit for extended periods of time to perform tasks.

· Eye strain working with computer.

· Required to move and transport equipment.

Work Environment

· Regular exposure to sound frequencies, low light environments and possible radiation exposure.

· Occasional exposure to verbally/physically aggressive patients or families.

· Occasional exposure to patients who have been injected with radiation.

Reporting
The Business Operations Manager reports to the Medical Director and President. The Business Development Operations Manager will report to the imaging specialists available for consultation on a case by cases basis in a timely fashion consistent with patient care needs, as required.

Records management
Must maintain all records relevant to administering this job description in accordance with recordkeeping system.

NOTE: Please submit your current CV via online for immediate consideration.

Job Types: Full-time, Permanent

Salary: $80,000.00-$100,000.00 per year

Benefits:

• Dental care
• Extended health care
• Flexible schedule
• On-site parking
• Paid time off
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus pay

Application question(s):

• Are you legally able to work in Canada without a work sponsorship or visa?

Education:

• Bachelor's Degree (required)

Experience:

• Marketing and PR: 2 years (required)
• clinical discipline and/or healthcare: 3 years (required)
• Business Development: 5 years (required)
• Diagnostic Imaging or X-Ray: 1 year (required)
• Planning, Implementation of complex projects: 2 years (required)
• Medical Clinic/Diagnostic Imaging Office: 1 year (required)

Willingness to travel:

• 25% (required)

Work Location: One location