Role Overview:
Leapswitch Networks is looking for an innovative developer with a passion for automation and AI. You’ll design, build, and maintain AI-powered workflows, automations, and custom integrations across domains—customer service, sales, support, billing, monitoring, customer engagement, sales intelligence, and more.

Key Responsibilities:

• AI Workflow Development:
•  Design and implement AI-driven automation using OpenAI (ChatGPT, GPT-4), other LLM APIs, and SaaS AI tools.
• Integration Engineering:
•  Integrate cloud services, internal systems, ticketing/billing (HostBill, WHMCS), email (Google Workspace), monitoring, and more using APIs.
• Custom Plugin/Module Development:
•  Build and maintain custom plugins (PHP, Python, JS) for platforms such as HostBill and internal portals.
• Automation Scripting:
•  Automate repetitive tasks with scripts/workflows (Make.com, Zapier, n8n, custom code).
• Data Processing & Enrichment:
•  Parse and enrich data (tickets, logs, abuse, sales, support) using NLP and AI.
• AI-Driven Notifications & Insights:
•  Implement AI-powered notifications, summarizations, and action recommendations for staff and customers.
• Experiment & Prototype:
•  Test and evaluate new AI models, APIs, and automation tools that could benefit the business.
• Documentation & Training:
•  Document workflows and train team members on new automations.

Required Skills & Experience:

• Experience with AI APIs (OpenAI, Azure AI, Google AI, Anthropic, etc.)
• Workflow automation platforms (Make.com, Zapier, n8n, etc.)
• API integration and webhooks (REST, JSON, OAuth)
• Coding in PHP and JS
• SQL and data handling (MariaDB/MySQL, data transformation)
• Familiarity with cloud hosting, SaaS, and/or MSP business processes
• Good communication skills; able to explain AI and automation concepts to non-technical teams

Bonus Skills:

• Experience with ticketing/billing platforms (HostBill)
• Frontend (JavaScript/jQuery, HTML, Vue/React for admin UIs)
• Experience with monitoring/logging tools (Prometheus, Zabbix, ELK, etc.)
• Familiarity with cloud platforms (Openstack, AWS, Azure, DigitalOcean, etc.)
• Security and compliance awareness (data privacy, safe AI use)

Location- Pune

Experience- 2+ years development experience (not AI experience)