Job Brief:  Manage receivables through risk assessments for credit policy exceptions, monitoring status, and coordinating activities supporting the company's customer credit and collections policies for residential and small commercial accounts.  

Responsibilities: 

• Apply the company's credit and collection policies, practices, and procedures to the credit requirements of designated customer accounts.
• Review files, reports, and credit bureau documents, and financial statements of customers to ensure they meet deposit requirements.
• Extend credit to customers in accordance with established policy and terms.  
• Analyze customer's financial situations and determine whether to extend credit beyond established policy criteria.
• Analyze credit risk for aggregated portfolios of customers as well as individual accounts.
• Carry out the established program for the follow-up and collection of accounts receivable.
• Communicate requests with management for special applications for credit that are outside of standard policies and procedures.
• Investigate and prepare findings to complaints from customers for the development of a response to the Public Utility Commission, consumer advocates, media, and management.
• Evaluate customer eligibility (i.e. low-income status) for PUC-mandated activities and programs.
• Process development and implementation of credit policies/procedures.

Education:

• Bachelor's degree in business or related area from an accredited 4-year university is strongly preferred.  

Experience:

• 6 months to 2 years of credit and collections experience required. 
• Banking experience preferred.

Skills Required:

• Proficient mathematical/analytical skills.
• Ability to communicate clearly with customers using a telephone instrument or in-person while maintaining composure and control.
• Must be able to work independently and multi-task.
• Ability to read and understand contractual documents and prepare company correspondence.
• Analyze customer accounts, spreadsheets, and databases to resolve customer issues.
• Must be detail-oriented with a focus on accuracy and completeness. 
• Must be able to communicate effectively in oral and written form.
• Flexible to adapt effectively to new and changing responsibilities and situations
• Proficient in MS Office applications, including Word, Excel, and other related applications.
• Positions available for English-only and English/Spanish speaking representatives a plus.
• Skip tracing experience a plus