Job Brief:
Responsible for answering inbound customer service calls related to patient accounting questions. These calls will primarily be on Regional Business Office (RBO) accounts. However they include calls on accounts in any other National Collection Systems business entity such as Early Out, MSU, CFC, NRC or NMC. When inbound call volumes are low incumbent may make outbound follow up calls on outstanding AR accounts.

Responsibilities:
Customer assistance online and over the phone (50-60 incoming calls / emails daily)
Answering inbound calls in a timely manner
Listen and understand customer requests, questions and complaints
Direct calls to proper department
Navigate caller through the website
Respond to emails and voicemails in a professional and timely fashion

Skills Required:

Exceptional customer service skills
Excellent written and verbal communication skills
Outstanding problem solving skills in fast paced, on-the-fly environment
Ability to multitask and prioritize effectively
Desire and ability to pay extreme attention to detail in a distracting work environment
Accurate data entry
Comfort with Microsoft Office and databases
A sense of humor
Willing to adjust responsibilities as needed-flexibility is a must!