Call center agent

Phoenix , Arizona , United States

27 Dec 2019

Job Brief:
Our writers and digital marketing specialists ensure that you not only get found by your target audience but that you grab them with relevant content, engage with them on social media, keep them engaged with remarketing, and convert them with calls-to-action.. We seek a Customer Service Representative, who will provide excellent customer service and support to our clientís customers. You will also ensure a unique memorable customer service experience answering questions and resolving inquiries with the utmost compassion, care, sensitivity and accuracy.
While working with us, you'll be able to refine the skills you already have and add some new ones that you can apply to your future growth with us and any career you may pursue in the future.
Responsibilities:
Answering customer requests or inquiries concerning services, products, billing, etc.
Delivering superior service identifying and resolving customer; issues using problem-solving skills.
Building a positive rapport across a variety of personality types.
Continually maintaining a working knowledge of our clients' products, services and promotions.
Putting the customer first and remaining polite and professional at all times.
Documenting all customer information, communications and sales in a computer system.

Qualifications

  • Benefits
    Competitive compensation - base salary + incentives
    Set schedule
    Weekly pay with direct deposit
    Healthcare coverage and 401K
    Paid on-the-job training
    Supportive and motivating staff to help you succeed
    Rapid opportunities for advancement
    Professional and upbeat office setting
    Job Requirements:
    Willingness to learn and a passion for helping people
    Strong attention to detail, dependability, and follow through
    Working knowledge of Windows-based software
    Flexibility to adapt to changes in a growing organization
    Self-motivated, positive attitude, and a love for hard work
    Experience working in a Customer Service related field or call center environment, a plus
    Job Types: Full-time, Part-time
    Salary: $25.00 to $35.00 /hour


Responsibilities:

  • Answering and directing incoming calls
  • Ordering office supplies
  • Auditing sales inquiries, website offers
  • Tracking customer calls and new customers utilizing excel.
  • Managing bounced back emails
  • Sending product emails
  • Communication with customers via Live Chat
  • Distributing sales leads
  • Taking payments from customers
  • Providing outstanding customer service


Skills Required:

Entry Level

Full Time

Phoenix Arizona United States


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