Base Pay: $3,500/month plus bonuses 

Summary:

Ken Grody Ford Redlands is seeking a dynamic and customer-focused Automotive Customer Relations Manager to join our team. In this role, you will manage customer relationships, resolve issues, and ensure a positive experience for all customers.

Onsite Position only - NO REMOTE WORK

Responsibilities:

• Implement customer relations strategies to improve customer satisfaction
• Handle customer inquiries and complaints in a timely and professional manner
• Work closely with sales and service teams to address customer needs
• Monitor customer feedback and implement improvements as needed
• Ensure customer follow-ups are done through all media types (mail/email/phone/text)

Qualifications:

• Bachelor's degree in Business Administration or related field
• 3+ years of experience in customer relations or a similar role
• Strong communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Knowledge of automotive industry trends and best practices

Automotive Customer Relations Manager

Department: Customer Relations

Reporting Structure: General Manager

If you are passionate about customer service and have a background in the automotive industry, we want to hear from you. Apply now to join the Ken Grody Ford Redlands team!