Our Customer Support Representative will help us live up to our service and support goals. The ideal candidate will be someone who will excel working in our fast-paced company, where the velocity from the time of order, design, manufacture, and ship is very high. It is also an environment where everyone makes a difference.

RESPONSIBILITIES:

This position provides service in a high performance, customer focused environment. This position requires a high level of accuracy and detail orientation. A successful Representative will have a positive attitude, thrive in a team environment and have the ability to handle a high volume of activity.

• Provide highly responsive service and support to our customers and agents in a courteous, professional, and efficient manner.
• Manage and prioritize customer needs and requests; answer questions and solve customer problems promptly and effectively.
• Administrative duties regarding transactional processes including order entry, quotes and other inquiries.
• Manage customer issues and problems to ensure inquiries are directed to the appropriate internal areas and issues are resolved in a timely manner and with accurate information.
• Coordinate with internal groups to exceed service level expectations and provide continuing visibility of commitments to the customer.
• Resolve matters pertaining to order entry, administration, completion and build strong relationships that promote trust and confidence with the customer and internal departments.

Knowledge, Ability, & Skills

• Experience in event planning and execution or in a related field
• Strong ability to manage several different projects simultaneously and prioritize tasks
• Strong organizational skills and the ability to remain flexible to ever changing logistics
• Detail-oriented and customer focused
• Able to remain calm and professional under pressure
• Self-starter, motivated
• Able to work with minimal supervision, comfortable being the sole staff person on site for some events
• Willingness to work nights, weekends and long shifts as required by the event schedule
• Proficiency in Microsoft Word, Outlook, Powerpoint and Excel
• Ability to move tables, chairs, boxes, etc.
• Ability to stand for long periods of time
• Ability to anticipate client needs and willingness to work through the logistics of planning an event.