Customer Success Manager
Location: Logan, UT (In-Person, On-Site)
Employment Type: Full-Time
 

About Us

We’re a fast-growing software company based in Logan, Utah, on a mission to improve safety, compliance, and well-being in K–12 schools through innovative technology. We’re a small, collaborative team where every member has a big impact. Our work directly supports educators, administrators, and students across the country.

About the Role

We are seeking a Customer Success Manager (CSM) who is passionate about building strong relationships, solving problems, and helping customers succeed. In this role, you’ll be the trusted point of contact for our clients, ensuring they get the most out of our platform from onboarding through long-term engagement.If you thrive on connecting with people, anticipating needs, and delivering solutions before issues arise — all while staying impeccably organized — you’ll feel right at home here. Experience in the K–12 education space is a plus, but not required.

What You’ll Do

• Serve as the main point of contact for assigned customers, building and maintaining strong relationships.
• Lead onboarding and training for new clients, ensuring smooth adoption of our software.
• Proactively monitor customer health and engagement, addressing challenges before they become problems.
• Partner with customers to understand their goals, challenges, and needs — then deliver actionable solutions.
• Collaborate with sales, product, and support teams to ensure seamless customer experiences.
• Track customer feedback and share insights to help improve our product and processes.
• Identify opportunities for account growth and customer advocacy.
   

What We’re Looking For

• 2+ years in customer success, account management, or a similar client-facing role (SaaS experience preferred).
• Exceptional communication and interpersonal skills — you know how to listen, connect, and inspire trust.
• Strong problem-solving skills with a proactive, “get it done” attitude.
• Highly organized with excellent time management and attention to detail.
• Comfort with technology and the ability to quickly learn new tools and systems.
• Experience in or familiarity with the K–12 education system is a plus.
   

Why You’ll Love Working Here

• Join a small, passionate team where your contributions matter.
• Be part of a mission-driven company making a tangible difference in schools nationwide.
• Work in a collaborative, supportive environment that values initiative and innovation.
• Competitive salary and benefits package.