Operations Specialist (Medical Healthcare) The Operations Specialist position is a key role in managing the day-to-day operational activities for our medical healthcare facility. The ideal candidate should have experience in operations in a medical setting and possess strong organizational and customer service skills.

Primary Responsibilities:

• Monitor staff performance and ensure that operational protocols, policies and procedures are adhered to

• Monitor staff productivity, training performance and efficiency to maintain quality standards • Resolve operational issues and suggest ideas for improvement

• Ensure that office systems and procedures are well organized and administered efficiently

• Develop and implement strategies for cost reduction

• Develop and maintain strong working relationships with other departments

• Respond to customer inquiries and escalate any complex problems

• Coordinate, plan, and manage special projects on an ongoing basis

• Documents and provides regular reports on operational performance

• Develop plans for process improvement, optimization, and automation

• Remain informed of trends in the healthcare industry and evaluate any implications

• Identify and implement best practices for operational activities

• Track operations expenses and prepare detailed operational budget reports

• Perform other duties as assigned

Required Qualifications:

• Bachelor’ s degree in a related field

• Minimum 3 years of experience in operations in a medical setting

• Demonstrated ability to lead, manage, train, and motivate personnel in a results-oriented environment

• Solid track record of troubleshooting and problem-solving

• Advanced computer skills in MS Office Suite (Word, Excel, PowerPoint)

• Strong interpersonal and communication skills • Highly organized with the ability to multi-task efficiently

• Detail oriented with an emphasis on accuracy and quality of work

• Ability to work independently and as part of a team

• Good understanding of sequence and timing in the organization of daily operations

• Knowledge of healthcare regulations and standards