Job Summary:

We are seeking an empathetic and customer-focused individual to join our team as a Customer Satisfaction Specialist at Oxygen. The ideal candidate will be responsible for ensuring exceptional customer service by addressing customer needs, providing information, and resolving issues in a timely and professional manner. This role is crucial in maintaining high levels of customer satisfaction and fostering long-term relationships with our valued customers.

Key Responsibilities:

• Act as the primary point of contact for customers, addressing their inquiries, concerns, and requests via phone, email, and live chat
• Provide accurate and detailed information about the company's products, services, and policies to assist customers in making informed decisions
• Listen actively to customer needs and demonstrate empathy while working towards resolving their issues
• Investigate and troubleshoot customer problems, collaborating with internal departments when necessary to find appropriate solutions
• Document and maintain accurate records of customer interactions, including contact information, issue descriptions, and resolution steps
• Follow up with customers to ensure their satisfaction and gather feedback on their experience
• Identify trends in customer inquiries and provide feedback to management to improve products, services, and processes
• Stay up-to-date with the company's offerings, policies, and industry trends to provide the most accurate information to customers
• Contribute to the development and improvement of customer service procedures and standards

Requirements:

• High school diploma or equivalent; bachelor's degree in a related field is a plus
• 1-3 years of experience in customer service, support, or a related role
• Excellent communication skills, both verbal and written, with the ability to communicate clearly and professionally with customers
• Strong problem-solving and decision-making skills, with the ability to think creatively to find solutions
• Proficiency in using customer relationship management (CRM) systems and ticketing platforms
• Ability to multitask and manage multiple customer interactions simultaneously
• Patient, empathetic, and customer-centric mindset
• Ability to work independently and as part of a team in a fast-paced environment
• Flexibility to work various shifts, including evenings and weekends, to support customer needs