Job Brief:

• Ensuring proper tracking and communication to the customers on in transit and upon delivery
• Owing the AWB metric to ensure 100% AWB numbers are available while shipped
• Managing the status update on CRM on a daily basis
• Owning the complete tracking and communication experience from shipped to delivered
• Oversees and reports daily, weekly, monthly metrics
• Identifies trends and assess opportunities to improve processes and execution

Skills Required:

• Knowledge of Excel is a must
• Addressing operational concerns and issues, monitoring overall customer satisfaction
• Ability to communicate with others effectively
• Ability to conduct research for special projects, respond to timely inquiries, and present written/ oral briefings
• Ability to work with details and time-sensitive issues
• Good decision-making skills and response to high-pressure situations