Gururo is a dynamic and rapidly expanding tech startup specializing in software solutions. We are seeking a highly motivated and experienced Operations Manager to join our team. This is a remote position based in the United States/Canada, offering the flexibility to work from anywhere within the country.

As the Operations Manager, you will be responsible for overseeing and optimizing various operational processes to ensure smooth and efficient business operations. You will play a critical role in driving productivity, streamlining workflows, and implementing effective strategies to enhance overall operational performance.

Responsibilities:

1. Operational Efficiency: Identify opportunities for improving operational processes, workflows, and systems. Streamline existing procedures to drive efficiency, reduce costs, and enhance productivity.
2. Team Management: Lead and manage a team of operational staff, providing guidance, support, and mentorship. Foster a positive and collaborative work environment, encouraging teamwork, professional growth, and employee engagement.
3. Process Improvement: Analyze existing operational processes and identify areas for improvement. Develop and implement innovative solutions to enhance efficiency, quality, and customer satisfaction.
4. Resource Allocation: Optimize resource allocation, including personnel, equipment, and technology, to meet business objectives. Ensure effective utilization of resources and implement strategies to maximize productivity and minimize waste.
5. Performance Monitoring: Establish key performance indicators (KPIs) and metrics to measure operational performance. Regularly monitor and analyze data to identify trends, areas of improvement, and opportunities for innovation.
6. Cross-Functional Collaboration: Collaborate with various departments, such as sales, marketing, and finance, to ensure smooth coordination and alignment of operational activities. Foster effective communication and collaboration among teams to achieve shared goals.
7. Risk Management: Identify potential operational risks and develop strategies to mitigate them. Implement appropriate controls, policies, and procedures to ensure compliance with industry regulations and standards.
8. Vendor Management: Oversee relationships with external vendors and suppliers. Evaluate vendor performance, negotiate contracts, and ensure timely delivery of goods and services.
9. Continuous Improvement: Foster a culture of continuous improvement within the operations team. Encourage feedback, solicit ideas, and implement initiatives to drive innovation, quality enhancement, and operational excellence.

Requirements:

1. Experience: Minimum of 5 years of experience in operations management, preferably in the technology or software industry.
2. Leadership Skills: Strong leadership abilities with a proven track record of effectively managing and motivating teams.
3. Analytical Thinking: Excellent analytical and problem-solving skills. Ability to analyze complex data, identify patterns, and make data-driven decisions.
4. Process Optimization: Demonstrated experience in optimizing operational processes, driving efficiency, and implementing process improvements.
5. Communication Skills: Strong verbal and written communication skills. Ability to effectively communicate and collaborate with cross-functional teams and stakeholders at all levels.
6. Adaptability: Demonstrated ability to thrive in a fast-paced, rapidly evolving startup environment. Flexibility to adapt to changing priorities and manage multiple projects simultaneously.
7. Remote Work: Experience working remotely and effectively managing distributed teams is desirable.
8. Bachelor's Degree: A degree in business administration, operations management, or a related field is preferred.

If you are a strategic thinker, possess exceptional leadership skills, and have a passion for driving operational excellence, we invite you to join Gururo. This is a great opportunity to contribute to the growth and success of a thriving startup. Apply now and be part of our dynamic team!