Keyholder/Captain Job Description
Golf VX is a leader in Golf technology and is now branching out into the entertainment and hospitality field. We are looking for talent to open our flagship Simulator location and to grow with our company. We are looking for an enthusiastic server/bartender/keyholder to help launch our first location. You will be responsible for opening and closing duties, supervising scheduled shifts and ensuring our customers have a great experience.
During some scheduled shifts, you will act as key holder, overseeing the entire facility operation
Must have some bartending experience
Must be at least 21 years old
Ability to keep a clean workspace, bar and guest area
Ability to multitask calmly and effectively in a busy environment
Elevate staff morale and set an example of proper business conduct
Assist GM in training new staff and offer guidance in daily operation
Coach current staff through training reviews and on-going feedback
Proactively manage operation through scheduled shift that includes daily decision making, staff support, customer interaction, product quality, and cleanliness
Opening and closing duties including pre-shift meetings, safe audit, close of day reports and important notes, trends, etc. through the daily log
Frequently interacts with customers to ensure that they are receiving top-notch service and always follows up on complaints or issues
Ensure Food and Beverage quality by maintaining high levels of cleanliness, organization, storage and sanitation
Provide efficient, friendly guest service to a 4-6 bay section including but not limited to following all steps of service and cleaning the area to ensure a positive guest experience
Accurately record and account for all items ordered, process payments, and balance all sales/receipts in compliance with property policies and procedures
Safely and effectively transport food or beverages to a bay of up to 6 people in a single trip
Ensure the overall guest experience exceeds expectations and anticipate guests’ needs
Be able to assume all responsibilities of all positions at the facility
Requirements:
2+ years of hospitality/industry experience
Able to frequently move and/or lift up to 25 lbs and occasionally move and/or lift up to 50 lbs
Ability to stand and walk for an extended period of time
Available to work a variety of hours, days and shifts, especially weekends
Proficiency in the use and operation of all necessary tools and equipment, including the POS system, Gift Card and Credit Card terminals
Safely and effectively use and operate tools and equipment including knives and blenders
Excellent written and verbal communication skills
Proficient in basic computer skills, office applications and email
General knowledge of the game of golf and ability to learn and comprehend golf simulator
Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
Get along well with others and be a team player
Preferences:
Bassett certification and food handlers within 30 days of hire
Some prior shift lead experience
Flexible schedule including weekends, late nights and holidays
What GolfVX offers:
A competitive salary ($15-$20/hour + tips)
Opportunities for professional growth and development within a dynamic and supportive environment.
A chance to be part of a passionate team that is making a tangible impact on the golfing world.
Discounts on food
Fun work environment
