Are you passionate about IT? Are you a fast learner with a knack for technology and excellent customer service skills? Do you want to join a company that conducts annual pay reviews, funds qualifications, supports your IT career progression with customised training and development, and offers internal promotion opportunities? If so, keep reading!
Job Summary
The Junior IT Technician ensures that orders are fulfilled and other provisioning tasks are aligned with client expectations and timescales, and that their operational Key Performance Indicators are met.
The Junior IT Technician is a hands on position which will need fulfil and deploy client hardware such as Laptops, Desktops, Servers, Network equipment, etc. There will also be times where they will also need to troubleshoot, diagnose and resolves issues and assist contracted clients with questions and requests.
Scope & General Purpose:
To provide prompt order fulfilment to clients ensuring accurate and consistent communication of all details in plain English.
Duties Include:
- Providing efficient and effective customer service to end users and other stakeholders.
- Prioritising and managing your workload to ensure client SLAs are met.
- Manage order related tasks to ensure smooth and timely delivery.
- Fulfil the day-to-day activities of the various inflight orders (e.g. setting up and configuring new equipment and systems).
- Receive and handle queries from the Service Desk team in relation to order fulfilment tasks.
- Ensure that customer service and communication with clients is a priority.
- Answer client questions and arrange timely service from an external vendor when needed.
- Working with third parties to install, configure, and roll out software.
- Logging and managing incoming issues via our ITSM software.
- Escalating more complex issues to Service Desk Team
- Setup and deployment of new users, hardware, and software.
- Working in accordance with company policies, procedures, and practices.
- Documenting and updating records regarding supported networks and devices.
- To attend training courses and sessions when required, and learn about new technologies and skills pertinent to the Company.
Key Experience
- Customer service experience essential, especially via telephone / remote.
- Experience with Microsoft operating systems (Windows 10/11)
- Experience with Microsoft Office applications.
- Experience working on a Service Desk within a Managed Service provider advantageous.
- IT Troubleshooting experience also desirable but not essential.
Requirements
- A passion for IT and Technology.
- Good problem-solving skills is essential.
- A confident communicator at all levels, presenting a professional image at all times, both internally and
- externally.
- Ability to quickly identify problems and engage processes to minimise impact.
- Commercially astute and able to manage contract obligations.
- Calm under pressure, and able to manage within a dynamic and changing environment.
- The nature of the position demands a self-motivated, determined and meticulous approach.
- A team player with the ability to work on your own initiative as well as part of a team.
- Proactive and shows good initiative.
- Responsible and takes ownership.
- Personable and approachable.
- Fast and keen learner.
- Highly punctual, organised, and able to prioritise tasks.
- Ability to coordinate different activities across multiple functions.
Technical Skills (Advantageous)
- Experience with Windows Server 2016/2019/2022
- Advanced experience of Microsoft Windows
- Basic understanding of TCP/IP networking
- Experience with administering Office 365.
Skills Required
- Proactive and shows good initiative.
- Responsible and takes ownership.
- Personable and approachable.
- Excellent communication skills including good written and verbal English.
- Fast and keen learner.
- Highly punctual and organised.
- Teamwork and interpersonal skills
- Organisation and prioritisation skills
- Ambitious with a passion to succeed.
Location: Eynsham
Working Hours: Monday – Friday, 9am to 6pm
Salary: From £23,895