About the Company (GAVAL)

GAVAL is a NDIS-registered provider in South Australia that offers vital care to people with disabilities in the community.

Our vision is to become one of the best leading providers of community nursing and disability support services in Australia, known for our reliable, exceptional care, and commitment to improving our clients' quality of life.

Our aim is to provide exceptional home care services with a smile, while offering personalized and empathetic care that helps clients preserve their independence at home. We strive to exceed our expectations by delivering high-quality services that promote health, happiness, and well-being. Through ongoing education and training, we aim to maintain a team of skilled professionals dedicated to making meaningful differences in the lives of those we serve.

If our vision and mission inspire you as well, please click on apply. You might be on our team sooner than you can imagine. 

About the vacancy: Receptionist/Office Assistant

We are looking for a receptionist or Office Assistant with demonstrated experience in reception or customer service, or previous experience in office administration. 

Main Duties / Responsibilities:

Receptionist

• Respond to public enquiries by managing incoming and outgoing telephone calls
• Receive, welcome, and safely manage the entry and exit of client families, contractors and visitors
• Maintain the reception and offices areas by ensuring the environment is clutter-free, clean and no risk of trips and falls.
• Capture Data into various organization systems
• Perform administrative varied tasks such as binding, laminating, scanning etc.
• Complete opening and closing procedures for the Reception areas

Procurement

• Provide oversight of the centre including centre supplies such as kitchen and activities supplies

Training Room Support

• Manage Staff training schedule and waiting list (communicating with employees and providing updates on available trainings)
• Possess above average computer literacy to help employees login into computers and accessing online training modules
• Referring incoming calls to the relevant person
• Act on all enquiries promptly and efficiently.

Meeting and Training Rooms

• Assist in preparing and setting up conference/training/ meeting rooms of NDIS participants group events.
• Schedule appointments with various centre stakeholders
• Coordinate catering for meetings and events, 

Communication 

• Be professional and polite in all communications
• Write and speak clearly and respectfully

Qualifications / Requirements:

• Formal qualification in Business/Office Administration is desirable, but not essential.
• Current Worker Screening  check
• Driver’s license
• Willingness to maintain confidentiality
• Ability to provide feedback to management on any issue or concern
• Police clearance

Experience:

• 1 to 4 years of previous experience working as a receptionist or client facing administration role is highly desirable
• Working with communication systems 
• Working with various cultures and abilities (preferred)
• Knowledge of continuous quality improvement principles
• Demonstrate understanding of strategies to deal with difficult customers or clients.
• Willingness to learn about NDIS and NDIS practice standards

Skills:

• Strong customer service skills and the ability to always remain calm.
• Proactive, enthusiastic and able to multi-task.
• Professional phone manner.
• A self-starter and ability to work independently.
• Ability to use Microsoft Office suite of programs and other computer systems for record-keeping.
• Ability to work as part of a team and maintain good working relationships.
• Ability to speak English fluently.
• Ability to work with different cultures, genders, ages and ability levels
• Ability to build rapport and trust with clients. 
• Ability to complete required documentation 
• Strong time management and prioritisation ability.
• Reliable and punctual with dedicated professionalism to job and duties.
• Exhibit initiative, responsibility, and flexibility.
• Proficiency with Office 365