Job Brief: 

Manage a large number of Inbound and Outbound calls in a timely manner

Responsibilities:

• Follow Call Center Scripts when handling different calls/issues
• Identifying customer needs, clarify information, research every issue and provide relevant solutions to the customers
• Maintain regular follow-up with Customer till closure of Overdue Accounts

Requirements:

• Freshers (Preferred); Candidates upto 1 Year experience in Calling or Voice process can apply
• Candidates fluent in English & Hindi with one or two Local Languages.
• Candidates fluent in Tamil OR Kannada with English and Hindi will be offered additional Salary
• Articulate & Strong Phone & Verbal communication skills along with active listening skills
• Fair Knowledge of Banking Products
• Customer Focus and Adaptability to different personality types
• Ability to multi-task, set priorities and manage time efficiently
• Any Graduation Degree

What do you get:

• Stellar Learning Opportunity to understand and work in Indian Banking & Global Banking Processes;
• Performance linked Incentives & Bonus eligibility from 2nd Month onwards.
• Salary Revisions every 6 months based on achievement of FLOW Career Path benchmarks.
• Freshers or Callers (upto 1 Yr Exp) shall be supported with a Banking Certification [IIBF DRA] support on Outstanding Performance;
• Dynamic Rotational Five Day-Work Week