We are looking for Technical Support - German or French Speaking or Italian Speaking or Spanish speaking or Finnish speaker or Swedish speaker .
Location : Iasi, Romania
Type : Permanent position 
Job Descrption:

• Receive direct client contacts (e.g., via phone, video chat, web portal, email), triage, and provide remote client assistance to solve the issue directly if possible
• Talk to client and understand client problem
• Use the knowledge base available to resolve client-reported problems
• Redirect calls to field engineering support if a field support visit is required
• Escalate to remote expert (Tier 3 / "deep dive” team in future model) as required
• Provide part prediction and/or working/troubleshooting directions for the field engineering team

 
Why Work for Us?

• Best in Class Global Clients
• Ranked Best Places to Work
• Accelerated Growth & Compensation Plans
• Training & Development Opportunities
• Competitive Benefit Plans
• Referral Bonus, Gigs, Awards & Team Events
• Extra source of Income through Referrals and Gigs

 
If you think this is the job for you then please click the apply button below to submit your cv.