Job Description
We are looking for Technical Support - German or French Speaking or Italian Speaking or Spanish speaking or Finnish speaker or Swedish speake.
Location : Iasi, Romania
Type : Permanent position 

Job Descrption:
  • Receive direct client contacts (e.g., via phone, video chat, web portal, email), triage, and provide remote client assistance to solve the issue directly if possible
  • Talk to client and understand client problem
  • Use the knowledge base available to resolve client-reported problems
  • Redirect calls to field engineering support if a field support visit is required
  • Escalate to remote expert (Tier 3 / "deep dive” team in future model) as required
  • Provide part prediction and/or working/troubleshooting directions for the field engineering team
 
Why Work for Us?
  • Best in Class Global Clients
  • Ranked Best Places to Work
  • Accelerated Growth & Compensation Plans
  • Training & Development Opportunities
  • Competitive Benefit Plans
  • Referral Bonus, Gigs, Awards & Team Events
  • Extra source of Income through Referrals and Gigs
 
If you think this is the job for you then please click the apply button below to submit your cv.
 
More Details
Employment Type: Full Time
Location: Iasi , Romania , Romania
Experience Required: Entry Level
Date Published: 08 Nov 2019
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