Customer Success Executive (Day Shift)

Location: Indore (Onsite)
Experience: 1–3 Years (Mandatory)
Industry: IT Services / SaaS / Product Development

About EngineerBabu

EngineerBabu is a trusted technology partner with 10+ years of experience delivering world-class digital products for startups, enterprises, and global brands.

We have successfully built platforms for companies like Wishfin, Dunzo (V1), Open Money, Kulu, TaptapSend, and many other fintech, lending, healthcare, and eCommerce businesses.

We are known for:

• Strong product engineering DNA

• Proven expertise in App Development, Web Development, AI/ML, Loan Management Systems

• Working with global clients across the US, UK, Australia, Middle East, and India

• A culture of high accountability, ownership, and long-term client success

If you want to grow fast, learn from experienced founders, and work on global-standard products—EngineerBabu is the right place.

Role Overview: Customer Success Executive

We are looking for a confident and mature Customer Success Executive (Day Shift) with a minimum of 1 year of experience in customer success, pre-sales, inside sales, or client communication.

You will manage inbound leads, understand their needs in detail, and coordinate meetings with the internal team when there is a strong fit.

Key Responsibilities

• Handle inbound calls and inquiries during the day shift

• Conduct detailed requirement discussions with prospects

• Qualify and assess the lead based on need, budget, and timeline

• Present EngineerBabu’s capabilities and success stories clearly

• Schedule meetings with the Sales/BA team for qualified leads

• Maintain CRM updates and follow-ups

• Ensure high customer satisfaction and smooth lead handover

• Act as the first-level guide to help prospects navigate our services

Required Skills

• Minimum 1 year experience in Customer Success / Inside Sales / Client Coordination

• Excellent spoken and written English

• Strong communication and listening skills

• Ability to understand IT services like App/Web development, AI, APIs, etc.

• Good knowledge of customer handling and call etiquettes

• Ability to quickly build trust and comfort on calls

• Familiarity with CRM tools

Work Details

• Shift: Day Shift

• Job Type: Full-time, In-office (Indore HQ)

• Salary: Competitive, based on experience