Candidate should have min 3 - 4 months internship experience in sales counselor

Candidate must have laptop with internet connection

• Chat/call registered users to explain the educational offerings company has.
• Collect information from the clients to understand their requirements.
• Add contacts, administer and update client details, opportunities, etc., on CRM.
• Book classes with tutors matching the specifications.
• Support them to access and use Microsoft Teams and Learning Management System.
• Regularly chat/call the existing clients for feedback and to motivate.
• Resolve customer complaints brought to attention.
• Create policies and procedures.
• Up-sell products and services to existing clients.
• Work on lead generation and qualification.
• Close sales using multiple mediums like telephone (VoIP), chat, social media, and web.
• Monitor social media activities to respond as required.
• Conduct research as required for apps, web, competition, etc.
• Daily reporting on the activities performed.
• Flexible to work in different time zones with clients from diverse backgrounds.