CNC Sr. Field Service Engineer

Troy , Michigan , United States

07 Apr 2023

We have a highly valued opportunity that we are looking to fill and want to know if you’re interested, or if you know someone who might be a fit.


Our client Heller Machine Tools is the market leader for CNC equipment and services.
Founded in 1894, Heller has built a reputation that stands for progress, stability, and continuity in machine construction. Their focus on new and future technologies is providing unique opportunities for the more than 2,600 employees worldwide. This is where the opportunity for a Senior CNC Field Service Engineer comes in - to help them continue and further develop the tradition.
The Heller CNC (Computer Numerical Control) Field Service Engineers are experts at operating and maintaining peak performance of CNC machines. Heller’s internal development and qualification process for ensuring machine and systems knowledge is robust, reliable and is respected globally. In this role, you install, diagnose, and repair a variety of machines completing the job through technical reporting of your work.

Most days, you travel to the job site, read the blueprints, install new CNC machines according to specifications, and test them to ensure they are working properly. You may also service established machines, troubleshooting issues, and adjusting or necessary repairs to get them running to optimal capacity for your clients. When you install new product lines, you must also train customer service engineers on how to operate them.

They are looking for capable employees who can generate added value in their work. Are you motivated and do you have a confident demeanor? Then you may be exactly what they are looking for.
Beyond 10 years of experience, please find the attributes for the Ideal Candidate listed below.

Job Summary:

The Field Service Technician performs a variety of duties including, but not limited to the following:

  • Installation and Commissioning of new Heller CNC machining centers.
  • Provide troubleshooting and mechanical and electrical repair of mechatronic systems found on Heller CNC machining centers.
  • Provide professional technical support via phone or email with clients.
  • Analyze in detail complex mechanical and electrical machine and automation components for failure modes.
  • Support the transportation of tooling and spart parts to the client site.
  • Discuss and diagnose issues onsite with the customer.
  • Request spart parts through the Aftermarket Sales Group.
  • Thoroughly document the repairs on the service reports.
  • Track and document expenses on the expense reports.
  • 100% domestic travel.

Job Knowledge, Skills, and Abilities:

  • Thorough understanding of electrical and mechanical systems commonly used on 3 and 5 axis milling machining centers with Fanuc 31i or Siemens 840D PL & SL controls.
  • Linear Rails and Carriages
  • Ballscrew Drives
  • Servo Motors
  • External Absolute Measuring System
  • Automatic Tool Magazine and Tool Changer
  • Automatic Pallet Changer – Manual and Automatic Workpiece Loading
  • Spindle Machining Units
  • Servo Amplifiers and Closed Loop Systems
  • 480VAC and 24VDC Electrical Systems
  • Pneumatic Systems
  • Hydraulic Systems
  • Lubrication Systems
  • Coolant Systems (Flood and Mist)
  • Ability to Conduct Root Cause Analysis and Create Thorough and Detailed Service Reports and Records.

Compensation: Base compensation is between $40 - $45/ hr. with overtime beyond 40 hours/week and holiday pay applies as necessary.

Work Location: The Field Service Engineer’s home address is considered their “HELLER facility” for the purposes of the following procedures:

  • Travel hours will be paid from the employees’ home to the worksite.
  • Mileage will be paid from the employees’ home to the worksite.
  • HELLER will review applicants from any of the lower 48 states. However there has been a recent focus on locating candidates within the following areas:
    • Charlotte, NC
    • Houston/ San Antonio TX
    • Columbus, MS / Huntsville or Birmingham, AL
    • Western US – accessible to CA areas like Los Angeles (Reno, Las Vegas, etc.)
  • Typically prefer to see candidates located reasonably close to a major airport for travel reasons.
  • A real plus is if you can travel daily by car to PACCAR Columbus, MS., Caterpillar San Antonio, TX., and Cummins Rocky Mount, NC.

If you have the knowledge, skills, and abilities to embrace taking on a new career move, then please think through what this position has to offer to the mutual benefit of both you and Heller. If you think you are a good fit and would like to be considered, please provide your most current resume’ so we can add you to our list of submissions.

The organization prides itself on being an inclusive and diverse environment.

Our client is moving very quickly so do not wait on this one!

Looking forward to hearing from you.

-The DWA Search Team

Bud Rice - General Manager
P: (925) 570-4012 (Voice and Text) E: [email protected]

Brett Hutchens - Sr. HR Executive
E: [email protected]

Mid-Senior Level

Full Time

Troy Michigan United States

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