Front desk Hotel Night Shift

Houston , TEXAS , United States

19 Mar 2023

PRIOR HOTEL EXPERIENCE REQUIRED
NIGHT SHIFT MAINLY IN NEED
 
JOB ADRESS:
15675 JFK BLVD HOUSTON TX 77032

Job Details:

  • Welcome guests in a friendly, prompt, and professional manner.
  • Check guests in, issue room keys, and provide information on hotel services and room location.
  • Ensure required identification is taken from guests at check-in.
  • Answer phones in a prompt and courteous manner.
  • Up-sell rooms where possible to maximize hotel revenue.
  • The answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Record guest preferences in the system.
  • Check guests out, including resolving any late or disputed charges.
  • Accurately process all cash and credit card transactions using established procedures.
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
  • Take action to solve guest problems/complaints using appropriate service recovery guidelines.
  • Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns, or suspicious behavior to the supervisor or manager on duty.
  • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
  • Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
  • Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.


 Job requirements:

  • Frequently standing up behind the desk and front office areas.
  • Basic computer skills to operate various property management and reservations systems, etc.
  • Being passionate about people and service.
  • Strong communication skills are essential when interacting with guests and employees.
  • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/information updates, etc.
  • Basic math skills are used frequently when handling cash or credit.
  • Problem-solving, reasoning, motivating, and training abilities are often used.
  • Have the ability to work a FLEXIBLE SCHEDULE including nights, weekends, and/or holidays.
  • BE ABLE TO WORK 
  • HAVE RELIABLE TRANSPORTATION TO COMMUTE FROM AND TO WORK 
  • MUST HAVE previous hotel experience.

 
Job Types: Full-time, Part-time.

 
 Shifts:  7AM- 3PM,  3PM-11PM, 11 PM - 7AM.
 
Pay: $10 an Hour


 Schedule:

  • 8-hour shift.
  • Morning, afternoon & night shifts.
  • Holidays.
  • Weekend availability.

Associate

Full Time

Houston TEXAS United States


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