PRIOR HOTEL EXPERIENCE REQUIRED
NIGHT SHIFT MAINLY IN NEED
JOB ADRESS:
15675 JFK BLVD HOUSTON TX 77032
Job Details:
- Welcome guests in a friendly, prompt, and professional manner.
- Check guests in, issue room keys, and provide information on hotel services and room location.
- Ensure required identification is taken from guests at check-in.
- Answer phones in a prompt and courteous manner.
- Up-sell rooms where possible to maximize hotel revenue.
- The answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Record guest preferences in the system.
- Check guests out, including resolving any late or disputed charges.
- Accurately process all cash and credit card transactions using established procedures.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Take action to solve guest problems/complaints using appropriate service recovery guidelines.
- Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns, or suspicious behavior to the supervisor or manager on duty.
- May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
- Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
- Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
Job requirements:
- Frequently standing up behind the desk and front office areas.
- Basic computer skills to operate various property management and reservations systems, etc.
- Being passionate about people and service.
- Strong communication skills are essential when interacting with guests and employees.
- Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/information updates, etc.
- Basic math skills are used frequently when handling cash or credit.
- Problem-solving, reasoning, motivating, and training abilities are often used.
- Have the ability to work a FLEXIBLE SCHEDULE including nights, weekends, and/or holidays.
- BE ABLE TO WORK
- HAVE RELIABLE TRANSPORTATION TO COMMUTE FROM AND TO WORK
- MUST HAVE previous hotel experience.
Job Types: Full-time, Part-time.
Shifts: 7AM- 3PM, 3PM-11PM, 11 PM - 7AM.
Pay: $10 an Hour
Schedule:
- 8-hour shift.
- Morning, afternoon & night shifts.
- Holidays.
- Weekend availability.