Company: Developer Bazaar Technologies

Location: Indore

Department: Delivery & Operations

Experience: 3+ years (IT Services / Client Delivery)

🧭 Role Summary

We are hiring a Project Manager / Delivery Owner who takes complete ownership of project execution, client confidence, and delivery outcomes.

This role is not about coordination only — it is about accountability.

You will be responsible for on-time delivery, milestone execution, communication clarity, quality control, and client trust, without escalating daily issues to founders.

If you believe in ownership over excuses, clarity over chaos, and results over promises, this role is for you.

🎯 Core Responsibilities

1. Delivery Ownership & Milestone Control

• Own end-to-end project delivery with clear ETA commitment.
• Ensure all milestones are delivered on time and as planned.
• Prevent last-minute chaos through proactive planning and execution.
• Track progress daily and take corrective action early.
• Maintain complete project documentation from:
  • Project kickoff
  • Ongoing delivery
  • Change Requests (CR)

2. Client Communication & Trust Building

• Act as the single point of ownership for client communication.
• Lead all client calls with preparation, clarity, and confidence.
• Ensure no communication gaps and no surprises for the client.
• If a team member fails to respond, you must reply immediately on behalf of the company.
• Communicate risks, delays, or changes early and transparently.
• Never mislead — honesty and clarity are mandatory.

3. Execution Discipline & Team Coordination

• Identify risks, delays, and dependencies before they become problems.
• Escalate issues early with proposed solutions.
• Remove blockers actively to keep delivery on track.
• Run structured daily stand-ups and internal check-ins.
• Share daily internal status updates with management.
• Work closely with Team Leads to:
  • Understand resource availability
  • Plan workload efficiently
  • Ensure no developer is sitting idle
• Zero tolerance for procrastination — if it can be done today, it must be done today.

4. Quality & Release Management

• Ensure no untested or unstable builds are shared with clients.
• Deliver only stable, tested, and approved versions.
• Enforce quality standards across development and QA.
• Balance speed with quality — no compromises.
• Client satisfaction and delivery quality are your responsibility.

5. Leadership & Accountability

• Handle complete client onboarding and offboarding.
• Take responsibility for outcomes — never blame developers or QA.
• Own daily delivery challenges independently.
• Ensure founders are not involved in day-to-day project issues.
• Build discipline, accountability, and calm execution within the team.

6. Business Growth & CR Ownership

• Identify and propose Change Request (CR) opportunities proactively.
• Target minimum 30% CR value per project.
• Ensure CR scope, impact, documentation, and approvals are handled properly.
• Strengthen long-term client relationships to drive repeat business.

❌ Non-Negotiable: Not Acceptable

• Missing client or management updates.
• Hiding delays, issues, or risks.
• Providing unclear or misleading information.
• Blaming team members instead of managing delivery.
• Sending buggy or untested builds to clients.
• Procrastination in any form.
• Lying or misrepresentation — zero tolerance.
• Allowing milestones to slip without action or communication.

⭐ Additional Expectations

• Availability for urgent client discussions, including after hours or weekends when required.
• Milestone releases must strictly match the committed ETA.
• Maintain a calm, professional, and ownership-driven approach at all times.
• Build strong client trust — non-negotiable.

🧩 What We Look For

• Strong ownership and accountability mindset
• Excellent client communication and expectation management
• Ability to handle pressure without panic
• Structured thinking and execution discipline
• Problem-solver, not excuse-maker

🚀 Why Join Developer Bazaar Technologies

• High ownership role with real impact
• Direct responsibility for client success
• Founder-led, fast-growing IT services company
• Opportunity to build scalable delivery systems
• Growth based on performance, not tenure
• Earn commission on every approved Change Request